StepprsReviews of stepprs.com

Response from StepprsOct 23, 2026

Hi Mikey, I’m sorry our insoles made your heel pain worse instead of providing the support you were looking for. We understand how disappointing that is, especially when you purchased them hoping they would help you feel more comfortable. We also appreciate your feedback about the lightweight feel and lack of support. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your purchase and look into your experience. Thanks for sharing your honest feedback, Mikey. We’re sorry our insoles didn’t meet your expectations. -Emily

Response from StepprsOct 23, 2026

Hi Loretta, I’m sorry our insoles felt comfortable at first but haven’t helped with your foot pain. I understand how disappointing that must be, especially when you purchased them expecting to feel a difference and are now looking for the refund you were promised. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your purchase and review your concerns about the refund. Again, I’m sorry the insoles haven’t worked out for you, Loretta. Thank you for reaching out and giving us the opportunity to look into this. -Emily

Response from StepprsOct 23, 2026

Hi Zach, I’m sorry our insoles only helped for a few days before the heels flattened out. We understand how disappointing it is when they seem to work at first but don’t maintain the support you need. Durability matters, and we’re sorry your experience fell short. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us find your purchase and look into your concerns. Thanks for bringing this to our attention, Zach. We appreciate your honest feedback and apologize for the frustration. -Emily

Response from StepprsOct 23, 2026

Hi Denise, We’re glad our team was able to cancel the extra order quickly after you got in touch. We’re sorry the website made the checkout process confusing, though. You should feel confident about what you’re purchasing without having to navigate through offers you didn’t intend to select. Your feedback about the ordering process is appreciated, and we’ll keep it in mind as we work to make checkout clearer. Once your refund comes through, we’ll be happy to welcome you back when you’re ready to order your single pair. Thanks for sharing your experience with us, Denise! -Emily

Response from StepprsOct 23, 2026

Hi Synna, We’re glad the refund process went smoothly and that our team member was quick to respond and help get everything taken care of. We know it makes a difference when a concern is handled without unnecessary delays. Thanks for sharing your experience, Synna. We appreciate you recognizing the team’s efforts and taking the time to leave us a review! -Emily

Response from StepprsOct 23, 2026

Hi Malisa, We’re happy to hear you love the comfort of our insoles! Being on your feet all day at a fast pace can be demanding, so we’re glad they feel great when you put them in. We also understand your wish for them to last longer, especially when you rely on them throughout busy workdays. Thanks for sharing both what you love and where you think we could do better, Malisa. Your feedback on durability is valuable, and we appreciate you taking the time to let us know! -Emily

Response from StepprsOct 23, 2026

Hi Joshua, We’re glad our team could help you get the right size sorted out before your order shipped! It’s always better to have everything correct from the start, and we’re happy the change was handled quickly and without any hassle. Thanks for sharing your experience, Joshua. We hope the insoles fit just right and that you enjoy wearing them! -Emily

Response from StepprsOct 23, 2026

Hi Ken, It’s great to hear that our insoles have brought you some relief! We understand that plantar fasciitis can be frustrating to deal with, so even having less pain than before can make a real difference in your day. We’re glad you’ve found them more helpful than the other options you’ve tried, and that your order arrived quickly, too. Thanks for sharing your experience, Ken. We’re happy you’re seeing an improvement and hope our insoles continue to help you stay more comfortable! -Emily