Jeremy L.
Very poor experience
I told you I have written to your customer support and been ignored, please read the reviews before replying. I am getting really angry with how unprofessional the service is. Order OJ524099241GB I have been waiting several weeks now for delivery of the Stepprs, despite take my payment I have heard nothing from the company, received nothing and had no reply to my emails. I am really unhappy
Response from StepprsDec 16, 2024
Dear Jeremy, We sincerely apologize for the significant delay in processing and shipping your order (OJ524099241GB). We understand your frustration and want to assure you that we're taking immediate steps to resolve this issue. To expedite the process, please reach out to our customer support team at [email protected] with your order number. They will be able to investigate the cause of the delay and provide you with an estimated delivery date or arrange for a refund or replacement. We value your feedback and will use it to improve our shipping processes and communication with customers. We appreciate your patience and understanding as we work to resolve this matter promptly. Sincerely, The Stepprs Team



