StepprsReviews of stepprs.com

Response from StepprsDec 30, 2024

Dear Lisa, We sincerely apologize for the significant delay in receiving your order (order number 53348) placed on December 11th. We understand your frustration and want to assure you that we're taking immediate steps to resolve this issue. We are currently investigating the cause of the delay and will provide you with an estimated delivery date or arrange for a full refund as soon as possible. Regarding your concern about similar products available on Amazon, we want to emphasize that those are likely counterfeit products. We cannot guarantee the quality, safety, or authenticity of insoles sold through unauthorized channels. We value your feedback and will use it to improve our shipping processes and communication with customers. Please reach out to our customer support team at [email protected] for further assistance. We appreciate your patience and understanding as we work to resolve this matter promptly. Sincerely, The Stepprs Team

Response from StepprsDec 30, 2024

Dear TJS, We sincerely apologize for the significant delay in processing and shipping your order. We understand your frustration and want to assure you that we're taking immediate steps to resolve this issue. To expedite the process, please provide us with your order number. We will investigate the cause of the delay and provide you with an estimated delivery date or arrange for a refund or replacement. Regarding the price comparison with Amazon, we want to emphasize that those are likely counterfeit products. We cannot guarantee the quality, safety, or authenticity of insoles sold through unauthorized channels. We value your feedback and will use it to improve our shipping processes and communication with customers. Please reach out to our customer support team at [email protected] for further assistance. We appreciate your patience and understanding as we work to resolve this matter promptly. Sincerely, The Stepprs Team

Response from StepprsDec 30, 2024

Dear Liam, We're truly sorry to hear about the missing order confirmation and tracking information for your insoles purchased on December 14th. We understand your frustration and want to get this resolved for you as quickly as possible. To expedite the process, please send an email to our dedicated customer support team at [email protected]. In your email, please include the following details: Your full name Email address used for the order This information will allow our team to locate your order quickly and provide you with: Order confirmation: We'll resend your order confirmation email with all the details. Tracking information: You'll receive the tracking number and a link to track your package. We value your business and apologize for this inconvenience. We're committed to improving our communication processes to ensure a smooth customer experience. If you have any further questions or concerns, please don't hesitate to reply to this email or contact us at [email protected]. Sincerely, The Stepprs Team

Response from StepprsDec 23, 2024

Dear C H, We sincerely apologize for the significant delay in processing and shipping your order. We understand your frustration and want to assure you that we're taking immediate steps to resolve this issue. To expedite the process, please provide us with your order number. We will investigate the cause of the delay and provide you with an estimated delivery date or arrange for a refund or replacement. We value your feedback and will use it to improve our shipping processes and communication with customers. Regarding your concern about similar-looking insoles on Amazon, we want to emphasize that those are likely counterfeit products. We cannot guarantee the quality, safety, or authenticity of insoles sold through unauthorized channels. Please reach out to our customer support team at [email protected] for further assistance. We appreciate your patience and understanding as we work to resolve this matter promptly. Sincerely, The Stepprs Team