Andrzej
If i could give this negative stars I…
If i could give this negative stars I would. I placed an order at the beginning of November and over a month later, I have not received anything. I have contacted CS multiple times asking for a refund and have been continuously ignored by them. I've been checking the tracker daily and at one point it said it was in my area and then the next rediverted back to Heathrow Airport for departure. The only option left for me is to reclaim my via my bank. I would strongly avoid this company and source insoles elsewhere. Update: the response from this fake company is a generic response and have no care about customer service. For FS read what people write you xxx
Response from StepprsDec 8, 2024
Dear Andrzej, We sincerely apologize for the significant delay in processing and shipping your order. We understand your frustration and want to assure you that we're taking immediate steps to resolve this issue. To expedite the process, please provide us with your order number. We will investigate the cause of the delay and provide you with an estimated delivery date or arrange for a refund or replacement. We value your feedback and will use it to improve our shipping processes and communication with customers. Please reach out to our customer support team at [email protected] for further assistance. We appreciate your patience and understanding as we work to resolve this matter promptly. Sincerely, The Stepprs Team