StepprsReviews of stepprs.com

Response from StepprsMay 30, 2025

Hi William, We’re truly sorry to hear that your experience with our insoles didn’t live up to your expectations. We know how frustrating it can be to invest in something that doesn’t bring the relief you were hoping for—especially when you're on your feet all day. While we’ve had thousands of customers report real improvement with conditions like plantar fasciitis, we understand that not every product works for every person. Everyone's feet, footwear, and work environments are different—and that matters. We’d love the chance to make this right. Our insoles are backed by a 100% Satisfaction Guarantee, and we’re more than happy to process a full refund. Please email our support team at [email protected] and we’ll take care of it right away. Your feedback helps us improve, and we truly appreciate you giving Stepprs a try. Warm regards, The Stepprs Team

Response from StepprsJun 11, 2025

Hi Richard, Thanks so much for your review. We're really glad to hear that the insoles have helped with your tendonitis - that’s exactly why we created Stepprs. We appreciate your patience with the shipping delay and totally understand the frustration. We're actively working on speeding things up so future orders arrive more in line with expectations. Thanks again for your support, and we’re happy to have you in the Stepprs community. – The Stepprs Team

Response from StepprsMay 28, 2025

Hi Brian, We're truly sorry to hear about your experience, and we understand how frustrating it must be to wait so long without seeing progress on your order. This is not the standard we hold ourselves to at Stepprs. Our goal is always to provide a premium experience—from the comfort of our insoles to the speed and transparency of our shipping. Clearly, we fell short here, and we regret that. We’d love to make this right for you. Please reach out to our support team at [email protected] with your order number so we can personally track down the issue and offer a resolution—whether that means expediting your order or issuing a refund under our 100% Money Back Guarantee. We appreciate your feedback—it helps us improve and make sure no one else has the same experience. Thank you for your patience and for giving us a chance to fix this. Warm regards, The Stepprs Team

Response from StepprsMay 28, 2025

Hi Lijnes, Bedankt voor je review en je eerlijke feedback. Fijn om te horen dat de verzending en communicatie naar wens waren. Wat jammer dat de inlegzolen te dik waren voor je schoenen – dat is natuurlijk niet de ervaring die we willen bieden. We willen graag met je meedenken over een oplossing. Onze Stepprs zijn namelijk trimbaar en ontworpen om in de meeste schoenen te passen, maar we begrijpen dat het niet altijd ideaal uitpakt. Neem alsjeblieft contact met ons op via [email protected], dan kijken we samen of we iets kunnen betekenen – bijvoorbeeld met een retour of alternatief. Dank je wel dat je ons hebt geprobeerd, en hopelijk kunnen we je alsnog helpen aan comfortabele voeten! Met vriendelijke groet, Het Stepprs Team