StepprsReviews of stepprs.com

Response from StepprsJun 6, 2025

Hi Craig, Thanks so much for your feedback—we’re glad to hear you’re enjoying the comfort of your Stepprs! We appreciate you pointing out the sliding issue. Sometimes that can happen depending on the shoe type or sock material. A quick fix that works for some customers is pairing the insoles with non-slip socks or slightly tightening the laces to reduce movement. We’re always working to improve, so your insight is incredibly helpful. Thanks again for your support! – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Daniel, We’re truly sorry for the frustration you experienced. Waiting months for a refund is unacceptable, and we completely understand why you’re upset. This is not the level of service we strive for, and we’re actively working to improve both our shipping and refund processes so situations like this don’t happen again. We appreciate your honesty and hope we’ll have the chance to earn back your trust in the future. – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Justin, We’re really sorry to hear your order is stuck in transit—that’s incredibly frustrating, and we completely understand your disappointment. Shipping delays like this are rare, but we take them seriously. Please email us at [email protected] with your order number so we can take care of this for you right away. We’ll either reship your order or issue a full refund—whichever you prefer. Thanks for your patience, and again, we sincerely apologize for the delay. – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Ricardo, We’re really sorry to hear that your package hasn’t arrived—that’s definitely not the experience we want for our customers. Please reach out to us at [email protected] with your order number so we can look into it right away and get this resolved. We’ll make sure you either receive a replacement or a full refund—your choice. Thanks for your patience, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Lynnette, Thanks for letting us know—and we’re really sorry to hear your order hasn’t arrived yet. Please email us at [email protected] with your order number so we can investigate and resolve this immediately. We’ll make sure you either receive your order or get a full refund—whichever you prefer. We appreciate your patience and look forward to getting this sorted for you. – The Stepprs Team

Response from StepprsJun 6, 2025

Hi Walter, We’re really sorry your order hasn’t arrived—30 days is far too long, and that’s not the experience we aim to deliver. Please get in touch with us at [email protected] with your order number, and we’ll look into this right away. We’ll either reship your order or issue a full refund—whichever you prefer. Thanks for your patience, and again, we truly apologize for the delay. – The Stepprs Team