StepprsReviews of stepprs.com

Response from StepprsJun 6, 2025

Hi Jan, We’re really sorry to hear your order hasn’t arrived—waiting a month is unacceptable, and we completely understand your frustration. Please email us at [email protected] with your order number so we can investigate this immediately and make it right—whether that means reshipping or issuing a full refund. Every order is backed by our satisfaction guarantee, and we’ll make sure you’re taken care of. Thank you for your patience—and again, our sincere apologies for the delay. – The Stepprs Team

Response from StepprsJun 5, 2025

Hi Sylvie, Thanks so much for your feedback—we're glad to hear you loved the insoles! That said, we're really sorry the shipping time didn’t meet your expectations. We’re actively working with our carriers to improve delivery speeds, and your experience helps us push that forward. We appreciate your patience—and your honest review. If you ever order again, feel free to email us at [email protected] and we’ll do our best to ensure things go more smoothly next time. – The Stepprs Team

Response from StepprsJun 5, 2025

Hi Mike, We’re really sorry to hear the insoles didn’t work out for you—that’s definitely not the experience we want anyone to have. Our insoles do add a bit of lift due to the cushioning, which can affect fit in certain shoes, especially if they’re already snug. That said, this shouldn’t lead to discomfort or blisters, and we always want to help find a solution. Even if you’ve already disposed of them, please email us at [email protected] so we can make it right—whether that’s offering sizing guidance, a different product, or a full refund. We back all orders with a satisfaction guarantee, no matter what. Thanks again for your feedback—it helps us improve. – The Stepprs Team

Response from StepprsJun 5, 2025

Hi Mary, Thanks so much for your kind words—we're thrilled to hear you're enjoying Stepprs and that they've made such a difference for you! And great news—you can mix sizes and still get the multi-pair discount. Just add one size to your cart, then go back and add the second (or third, fifth) size. The discount will apply automatically at checkout. We really appreciate you recommending us to your friends—thanks for spreading the comfort! – The Stepprs Team

Response from StepprsJun 5, 2025

Hi Tina, We’re really sorry to hear about your experience—this is absolutely not the level of service we aim to provide. We respond to all emails within 48 hours, so if you haven’t heard back from us, something may have gone wrong with the communication. Please check your spam/junk folder just in case, and email us again at [email protected] with your order number so we can sort this out immediately. We’ll make sure you either receive your order or a full refund—no runaround, no excuses. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 4, 2025

Hi Jeff Brown, We’re really sorry to hear about your experience, and we appreciate you taking the time to share this—it’s not the standard we aim for. First, thank you for reaching out to us. We aim to respond to all emails within 48 hours, and we’re looking into what went wrong in this case. Delays and lack of communication are frustrating, especially when you’re relying on our insoles to support a hardworking team. Please rest assured, we will send out a free replacement immediately and ensure you receive full tracking details, including proof of delivery. We’ll also make sure your invoice is sent promptly so you can process it with your accounts department. We're not here to hide behind apologies—we’re here to fix it. You deserve a resolution and a better experience, and we’re committed to making that happen. If you haven’t already, please reply to our email support team with your order number so we can prioritize this today. Sincerely, The Stepprs Team