StepprsReviews of stepprs.com

Response from StepprsMay 3, 2025

Hi Peter, We're really sorry to hear this — five months is absolutely not normal, and it sounds like your package may have been lost in transit. Please know this is not a reflection of how we do business. We take this very seriously. We’d love the chance to make things right with a free replacement sent out immediately. Please contact us at [email protected] so we can sort this for you right away. Again, our sincere apologies for the inconvenience — and thank you for your patience. — Team Stepprs

Response from StepprsApr 24, 2025

Hi AT, We’re truly sorry to hear about your experience, and we take your feedback seriously. At Stepprs, customer satisfaction is not just a promise—it’s our guarantee. We stand behind our product with a 100% Money-Back Guarantee. If you're not happy within 90 days, we’ll make it right—no ifs, ands, or percentages. Just a full refund, guaranteed. It sounds like there was some miscommunication in our previous emails, and that’s on us. Please send us a quick email at [email protected], and we’ll ensure your full refund is processed without any hassle. We want you to feel confident and cared for when shopping with Stepprs—and that includes every step after the sale too. Warm regards, The Stepprs Team

Response from StepprsAug 13, 2025

Hi Jayesh, Thank you so much for the kind words! We're thrilled to hear you're loving the comfort and sponginess of your Stepprs. 🙌 It means a lot to us that they're working well for you. If you ever need another pair (or want to try a different color or size), we’ve got you covered! Wishing you many more pain-free steps ahead, — The Stepprs Team