StepprsReviews of stepprs.com

Response from StepprsJul 26, 2025

Hi Laszlo, We’re really sorry to hear about your experience and understand your frustration. That’s not the impression we want to leave. Our insoles are backed by a 90-day money-back guarantee, and we aim to honor that promise. If you feel your return was mishandled in any way, please reach out directly at [email protected] with your order number so we can make things right. We truly appreciate your feedback. It helps us improve our service and customer support. – The Stepprs Team

Response from StepprsJul 26, 2025

Hi Shane, We’re sorry to hear the insoles didn’t provide the relief you were hoping for, and that your refund experience hasn’t gone smoothly. That’s not how we want any customer to feel. Our insoles are covered by a 90-day money-back guarantee, and we want to make this right for you. Please email us again at [email protected] with your order number and “TP Management” in the subject line so we can personally look into this and resolve it properly. Thanks for your feedback. It’s important to us as we continue to improve. – The Stepprs Team

Response from StepprsJul 26, 2025

Hi Genevieve, Thanks for your honest feedback. We’re glad to hear they’re comfy in your running shoes, but we’re sorry to hear they didn’t work out for your work shoes. We designed Stepprs to offer maximum cushioning for people who are on their feet all day, but we understand that thickness can be an issue in more fitted footwear. We’re always working on improving fit versatility and appreciate insights like yours to help us do better. If you haven’t already, feel free to email us at [email protected] and we’d be happy to help explore solutions that might work better for your work shoes. – The Stepprs Team