StepprsReviews of stepprs.com

Response from StepprsAug 1, 2025

Hi Larry, We’re sorry to hear that the insoles didn’t provide the support you were looking for. Stepprs are designed to offer dynamic cushioning and relief, but we understand everyone’s feet and needs are different. If you’d like to explore a possible return or support alternative, please reach out to us at [email protected] — we’d love the chance to make things right. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Randy, We’re sorry to hear you didn’t have a great experience with Stepprs. We always aim to deliver comfort and relief, and it sounds like we missed the mark for you. If you’re open to it, we’d love to understand what specifically didn’t meet your expectations so we can improve. Please email us at [email protected] — our team is here to help. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Robert, We’re really sorry to hear about this frustrating experience — we can completely understand your disappointment. While we rely on our delivery partners for the final leg of shipping, we absolutely take responsibility for making this right. If your package was marked as delivered but never received, our team should have helped escalate this promptly. Please email us again at [email protected] with your order number and “URGENT: Missing Order” in the subject line, and we’ll make sure a senior support agent steps in to resolve this swiftly — whether that’s reshipping or issuing a refund. Thank you for your patience — we’re committed to sorting this out. – The Stepprs Team