StepprsReviews of stepprs.com

Amazing service and have helped my husband to walk again with absolute minimal pain. Thank you so so much.

It totally feels like I'm walking on pillows! Absolute game changer!!

I needed really comfortable insoles for an upcoming hike. ( Camino de Santiago ) I have started training and since getting my Stepprs I am much happier with how my feet feel after a long hike! The shipping took a bit longer than I had hoped but I am very pleased with them. So happy that I have ordered 3 more sets for other shoes and boots!

These innersoles are incredibly comfortable in my walking boots; I've bought more pairs for my husband and son, and I highly recommend them.

Excellent fit and comfort.

I never received my order! I can’t in good conscience recommend your company to anyone.

I was very disappointed upon receiving. They are thin with no cushion at all. All advertisements talk about how thick they are. This is misleading. I can buy better ones at Walmart.

Avoid avoid avoid!!!!!! Honestly terrible experience and wouldn’t recommend to anybody. I placed my order on the 14th June and received an order confirmation and advised shipment was on the way on the 15th. I then received abother email on the 1st July from Stepprs advising the order was being prepared and they’d let me know when it was shipped (confused?). After that I heard nothing. On the original confirmation email it says it can take 8-15 business days to arrive so I waited the full 15 days before reaching out on the 8th July. I had to wait 48hrs for a response which was just them telling me to double check it hadn’t been delivered to a neighbour or the local post office, so I emailed back again confirming I did not have it and obviously have already checked. In this time I downloaded the shop app to try and find out what happened with my shipment, no updates there. I looked further and found the delivery was managed by 17 (never heard of them) and apparently was delivered on the 17th but no confirmation or anything. Stepprs came back to me on the 11th to say they had passed this along. No response again until the 15th. They then sent delivery proof of a door which was not mine. (Fantastic). I advised this was not my door and sent photo proof and I said I wanted a full refund. No response until the 17th - response was that they will just resend it (it’s now over a month since I placed the order. That’s not acceptable). I advised I had seen their product advertised cheaper in all this time I’ve been waiting and asked for either a partial refund and it to be sent out or a full refund like I had already asked. They took the easy option and gave me a full refund on the 21st July (today). So it took almost 2 weeks to give me what I asked for in the first place, I’m still in the same place with my plantar fasciitis, still being bombarded by advertisements from them and still £20 down waiting on my refund. Of course the delivery aspect is not their fault, but their lack of communication and shipping updates is 100% on them. Terrible customer service just don’t bother. I wouldn’t risk reordering it now in case it didn’t turn up again and I’d have to deal with their awful customer service yet again. It’s a shame because I’d heard really good things about the product itself and thought it could really help me. Oh well.