StepprsReviews of stepprs.com

Response from StepprsAug 4, 2025

Hi Dave, We’re really sorry to hear you haven’t received your order — that’s definitely not the experience we want for you. Please reach out to us at [email protected] with your order number so we can investigate right away and make this right. Your satisfaction is important to us, and we’ll do our best to resolve this as quickly as possible. Thanks for your patience and for bringing this to our attention. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Amanda, We’re really sorry to hear that your Stepprs didn’t live up to expectations — especially after such a long wait. That’s not the experience we aim to deliver. It sounds like the insoles may have compressed too quickly, and we want to make it right. Please reach out to us at [email protected] with your order number, and our team will look into options for a replacement or refund. Thank you for your honest feedback — it helps us improve. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Jaime, Thanks for sharing your experience. We’re glad you found the insoles comfortable, but we’re sorry they didn’t provide the level of support you need for plantar fasciitis. Our design focuses on cushioning and mild arch support, but we understand that those with more advanced cases often require firmer structure or custom orthotics. If you'd like to explore other options or request a refund, our team is here to help — please email us at [email protected] with your order number. We truly appreciate you giving Stepprs a try. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Nicholas, Thanks for your feedback — we’re really glad you like them overall! We hear you on the insoles starting to flatten out after a month of use. Stepprs are designed for soft, responsive cushioning, but with daily wear (especially for long hours or high-impact use), they can compress over time. We’re always working on improving durability, and your input helps a lot. If you’d like to chat about a replacement or explore a firmer version in the future, just email us at [email protected] and we’ll be happy to help. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Jacque, Thank you for giving Stepprs a try. We’re sorry to hear they didn’t provide the difference you were hoping for. Everyone’s feet and comfort needs are unique, and we know that what works for some may not work for all. We’d be happy to discuss your experience further and explore options. Please reach out to us at [email protected] with your order number — we’re here to help. – The Stepprs Team