StepprsReviews of stepprs.com

Response from StepprsSep 2, 2025

Hi Kevin, Thanks for sharing your experience. We’re really sorry to hear that Stepprs made your feet feel worse instead of better. Our insoles are designed with unique cushioning and acupressure support to help with foot pain and long hours on your feet, but we know that comfort and results can vary, especially when extra support is needed for higher body weights. We stand by our 90-day money-back guarantee and will be happy to assist with a refund. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Wayne, Thanks for your review. We’re sorry to hear about the delivery issue with UPS and the delay in getting your order, that’s not the smooth experience we want for our customers. We’re also sorry the insoles didn’t meet your expectations on thickness and comfort. Stepprs are designed with cushioning and acupressure nodes to support people dealing with plantar fasciitis, heel pain, and long hours on their feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee, so if you’d like to return them we’ll be happy to help. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Emilia, Thanks for sharing your feedback. We’re glad to hear you found Stepprs decent, but we’re sorry to learn you don’t feel they’re worth the price. Our insoles are designed to our own specifications with unique cushioning and acupressure technology to support people dealing with plantar fasciitis, heel pain, and long hours on their feet, which makes them different from standard store-bought options. That said, we always want our customers to feel they’ve received good value, and we stand by our 90-day money-back guarantee if you feel they didn’t meet expectations. Please reach out to us at [email protected] with your order details, and we’ll be happy to assist. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Jill, Thanks for giving Stepprs a try and for sharing your feedback. We’re sorry to hear they didn’t help as much as you were hoping. Everyone’s feet are different, and while our insoles are designed with unique cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours standing, we understand results can vary. We stand by our 90-day money-back guarantee and would be happy to assist with a return. Please reach out to us at [email protected] with your order details, and our team will take care of it. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Sean, Thanks for your feedback. We’re very sorry to hear about the delay in receiving your order and that one of the pairs was missing, that’s not the experience we want for our customers. Please rest assured this isn’t a scam. We stand by our 90-day money-back guarantee and will make things right, whether that means sending the missing pair or processing a refund. Please email us at [email protected] with your order details, and our team will prioritise resolving this for you. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Emmanuel, Thanks for sharing your feedback. We’re glad to hear you find Stepprs comfortable, but we’re sorry about the sizing issue, the last thing we want is for your insoles not to fit properly. Our size ranges are designed to cover multiple shoe sizes, but we know sometimes they may feel a little short depending on the shoe style or foot shape. Please email us at [email protected] with your order details and we’ll be happy to arrange an exchange for the correct size or assist with a refund. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Oscar, Thanks for letting us know. We’re really sorry to hear you never received your order after waiting so long, that’s not the experience we want for our customers. Please reach out to us at [email protected] with your order details so we can investigate this right away and make sure you’re either sent a replacement or issued a refund. – The Stepprs Team