StepprsReviews of stepprs.com

Response from StepprsSep 24, 2025

Hi there, Thanks for your feedback, and I’m really sorry for the delay with your order. Waiting over two weeks when you were expecting delivery in 4–6 working days is understandably frustrating, and I can see why the tracking being stuck in the Netherlands would leave you disappointed. We should also be clearer up front about international shipping so there are no surprises. Please email us at [email protected] with your order details and mention “Trustpilot – Delay” so our team can check on your package and make sure you either receive your insoles soon or arrange a refund if you prefer. – The Stepprs Team

Response from StepprsSep 22, 2025

Hi Paul, I’m really sorry to hear this, especially since this was already meant to be a replacement for your first order. You shouldn’t have to go through the frustration of waiting twice, and I completely understand how disappointing this must feel. Please email us again at [email protected] with your order details and mention “Trustpilot – Paul” so our team can prioritise your case immediately and make sure we get this fully resolved for you, whether with another replacement or a refund. – The Stepprs Team

Response from StepprsSep 22, 2025

Hi Nikki, Thank you for sharing your experience. I’m really sorry to hear the insoles caused blisters after just one walk, especially since you were hoping they’d help with your plantar fasciitis. The raised design is meant to give cushioning and acupressure support, but we completely understand that in certain shoes, like snug walking boots, it can change the fit and unfortunately cause discomfort. Please reach out to us at [email protected] with your order details so we can make this right for you under our 90-day money-back guarantee. We’d also be happy to share some tips that sometimes help with fit if you’d prefer to give them another try. – The Stepprs Team