StepprsReviews of stepprs.com

Response from StepprsSep 29, 2025

Hi Dale, Thanks for your feedback. We’re glad to hear your Stepprs feel alright so far for short walks, though we’re sorry it took so long for them to reach you in Australia, waiting that long is frustrating, and we’ll continue working to improve delivery times internationally. We hope they’ll hold up well for you when you try them out over longer distances and during long days on your feet. If you run into any issues as you test them further, please don’t hesitate to reach out to us at [email protected]. – The Stepprs Team

Response from StepprsSep 28, 2025

Hi Cüneyt, Thank you for your feedback. I’m very sorry to hear your order took over three weeks to arrive when you were expecting it in 4–6 business days. I’m also concerned to hear you’ve had no reply when requesting a refund, that’s not acceptable and doesn’t reflect the 90-day money-back guarantee we advertise. Please email us again at [email protected] with your order details and mention “Trustpilot – Cüneyt” so our team can prioritise your case. We’ll make sure your refund request is resolved without any further delay. – The Stepprs Team

Response from StepprsSep 27, 2025

Hi Nancy, Thank you so much for sharing your experience. We’re delighted to hear that Stepprs have been the most comfortable insoles you’ve tried and that they’ve made a real difference with your plantar fasciitis over the past few months. It’s wonderful to know you’re ordering more pairs so all your shoes can have the same support. We really appreciate you choosing Stepprs and wish you continued comfort with every step. If you ever need anything, feel free to reach us at [email protected]. – The Stepprs Team

Response from StepprsSep 27, 2025

Hi Michelle, Thank you for your honest review. I’m really sorry to hear that while one insole felt great, the other caused discomfort because the arch didn’t line up properly, especially since you spend 8–10 hours on your feet each day and were hoping for some relief. That must feel so disappointing after having high hopes and seeing the cushioning quality. Please email us at [email protected] with your order details so we can make this right for you, whether that’s sending a replacement pair or helping with a refund under our 90-day money-back guarantee. We want to be sure you’re not left stuck with something that isn’t working for you. – The Stepprs Team