StepprsReviews of stepprs.com

Response from StepprsSep 18, 2025

Hi Mary, Thanks for sharing your experience. We’re glad to hear the insoles have been helpful for your feet, but I’m really sorry you’ve had no response after several emails when trying to arrange an exchange for your friend’s pair. That’s not the level of service we want to provide, and I can see how frustrating it must be to feel ignored while still receiving marketing emails. Please email us again at [email protected] with your order details and mention “Trustpilot – Mary” so our team can prioritise your case and make sure your exchange is sorted. We’ll also ensure you’re removed from our mailing list if that’s your preference. – The Stepprs Team

Response from StepprsSep 18, 2025

Hi John, Thank you for such a detailed review, it really means a lot. We’re delighted to hear that Stepprs have already helped ease the plantar fasciitis–like symptoms you’ve been struggling with, especially after trying other insoles like Skechers Arch Fit. It’s great to know they’ve made walking enjoyable again, and that you’re even considering a second pair for your motorcycle boots. Thanks also for pointing out the sizing — going one size up is often a good call depending on shoe style, and your note will be helpful for other customers too. We hope your Stepprs continue to keep you moving comfortably, whether it’s long walks or rides. If you ever need anything, you can always reach us at [email protected]. – The Stepprs Team

Response from StepprsSep 14, 2025

Hi Norman, Thanks for taking the time to share your experience. I’m really sorry to hear that you only received one pair instead of two, and that the pair you did receive didn’t meet your expectations for quality. That’s definitely not the experience we want for our customers, and I can understand how frustrating it must feel to spend $48 and be left disappointed. Please reach out to us at [email protected] with your order details so we can immediately sort this out for you whether that means sending the missing pair, replacing your order, or processing a full refund. We’ll make it right. – The Stepprs Team

Response from StepprsSep 14, 2025

Hi John, Thanks for your honest review. I completely understand your frustration, even though the mix-up started with the address, we should have handled the correction more smoothly and made sure your order reached you faster. Waiting two weeks when you were trying to get ahead of the problem must have been really annoying, and I’m sorry you had that experience with us. I hope your Stepprs arrive very soon and that the product itself makes up for the bumpy start. If you have any further issues, please drop us a line at [email protected] so we can make sure everything is sorted quickly. – The Stepprs Team