Len E.
I ordred 3 pairs of insoles from Stepprs
I ordered 3 pairs of insoles from Stepprs over 9 working days ago(Stepprs confirmed 4-6 working days). Emailed them 2 days ago, confirmation received we will get back to you within 24 hours, it is now 36 hours later and no response at all. The feedback from the customers on the soles appear to be good, however customer service is non existant, what a poor show. Speedy service in taking your money. My email address supplied to Stepprs was my yahoo email, Order #309775
Response from StepprsOct 11, 2025
Hey there, I’m really sorry to hear about the delay with your order and that you haven’t heard back from us yet, that’s absolutely not the experience we want for you. Thank you for your patience and for including your order details; we’ll make sure this is resolved right away. Please email us again at [email protected] with the subject line “Trustpilot – Order #309775”, and we’ll personally check your delivery status and get back to you as a priority. We appreciate your patience and the honest feedback, we’re on it. – The Stepprs Team