StepprsReviews of stepprs.com

Response from StepprsOct 11, 2025

Hey Dean, Thank you for taking the time to share your feedback, I really appreciate it. I’m glad you found the heel cushioning comfortable, but I’m sorry to hear the support in the ball of the foot wasn’t enough, especially since that’s where you need it most for neuropathy pain. Please email us at [email protected] with the subject line “Trustpilot – Dean”, and we’ll be happy to help you find a setup that offers more balanced relief or arrange a refund if you prefer. Thanks again for giving Stepprs a try, your feedback genuinely helps us keep improving. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Nischal, I’m really sorry to hear you’re still feeling heel pain and that the insoles haven’t been as comfortable as you hoped, that’s definitely not the experience we want for you. Please email us at [email protected] with the subject line “Trustpilot – Nischal”, and our team will personally help you out, whether that’s a refund or advice on adjusting the fit for better comfort. Thank you for giving Stepprs a try. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Marc, Thanks so much for your review, I’m really glad to hear you find the insoles comfortable! 😊 I did notice you left a 1-star rating, which might’ve been an accident since your comment sounds positive. If you meant to rate your experience higher, you can easily update it on Trustpilot, it really helps our small team out when happy customers share their honest experience. Either way, we appreciate you giving Stepprs a try and hope they keep your feet feeling great! – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Mohammed, Thanks so much for sharing your honest feedback, I really appreciate you giving Stepprs a try. I’m glad they felt good at first, but I’m sorry to hear the comfort didn’t last as long as you expected. Your point about the longevity is completely fair, and we’ll take that on board as we continue improving the product. Please email us at [email protected] with the subject line “Trustpilot – Mohammed” if you’d like us to look into your order or help with a replacement option. Thank you again for your review and for helping us get better. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Bikram, I’m really sorry to hear that the insoles weren’t comfortable and didn’t help, that’s definitely not the experience we want for you. Please email us at [email protected] with the subject line “Trustpilot – Bikram”, and our team will personally help you out, whether that’s a refund or another solution. Thank you for sharing your feedback, it helps us keep improving. – The Stepprs Team