StepprsReviews of stepprs.com

Response from StepprsOct 11, 2025

Hey Howard, I’m really sorry to hear about your experience, that’s definitely not the level of support we aim to provide, especially when you’ve received a product that’s broken after just a few months. I completely understand how disappointing that must feel. Please email us at [email protected] with the subject line “Trustpilot – Howard”, and we’ll personally review your case to make sure this is handled properly. We absolutely don’t want you to be left with a faulty product, and we’ll do our best to make this right for you. Thank you for bringing this to our attention, and again, I’m genuinely sorry for the trouble. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Michael, Thank you so much for taking the time to share your honest experience, I really appreciate it. I’m sorry your first order got lost along the way, but I’m glad to hear the replacements arrived safely and that you’re finding them comfortable so far! It’s great that they’re feeling good on your feet, though I completely understand your concern about arch support, some customers prefer pairing Stepprs with light orthotic inserts for that extra structure. If you ever want help finding the best setup for your feet, feel free to reach out to us at [email protected] with the subject line “Trustpilot – Michael”, and we’ll be happy to help. Thanks again for giving Stepprs a try, wishing you continued comfort as you wear them in! – The Stepprs Team