StepprsReviews of stepprs.com

Response from StepprsSep 30, 2026

Hi Anthony, Thanks for sharing your experience! We’re glad we could get your order canceled quickly so you could place a new one with the details you wanted. We know it’s much easier when changes like this can be handled without a long wait. We appreciate you choosing Stepprs, Anthony, and we’re happy we could make the process simple for you. Thanks again for the 5 stars! We hope your new order gives your feet the comfort and support you’re looking for. -Emily

Response from StepprsSep 30, 2026

Hi Dylan, I'm sorry to hear you weren't happy with your experience with our customer service. We'd like to understand what happened and see how we can improve. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize for the frustration. We appreciate you taking the time to share your feedback. -Emily

Response from StepprsSep 30, 2026

Hi Dejan, Thank you for such a kind review! We’re really glad we could help work through the delivery issue and that you felt supported throughout the process. We know mistakes can happen, so we’re happy we could stay patient, keep things moving, and get the problem sorted out for you. It means a lot to hear that the experience with our customer service made such a strong impression, and even better that you’re enjoying the product too. Thank you for giving Stepprs your trust, Dejan. We’re glad our insoles can bring your feet the comfort and support they need. We truly appreciate the 5 stars and having you as a Stepprs customer! -Emily

Response from StepprsSep 30, 2026

Hi SwaHit, I'm really sorry about the confusion with your order. I understand how frustrating it must have been to wait so long, only to have the package cancelled and then receive another shipment when you had already requested a refund. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into what happened? Again, I sincerely apologize for the inconvenience and confusion. We appreciate you bringing this to our attention and will take your experience into consideration as we continue improving our service. -Emily

Response from StepprsSep 30, 2026

Hi Debbie, We’re glad we could get your issue sorted out so quickly! We all make little mistakes, so no worries at all. What matters is that you reached out and we could fix it without making things complicated. Thank you for the kind words, Debbie. We’re happy to make your Stepprs experience easy and give you the support you need along the way. We really appreciate the 5 stars! -Emily

Response from StepprsSep 30, 2026

Hi Marz, Thank you for the great feedback! We’re happy to hear the inserts fit true to size and, just as importantly, stay in place while you’re wearing them. Getting the right fit makes a big difference when you’re on your feet, so it’s great to know you’re not having to adjust them or deal with them moving around in your shoes. Thanks for giving Stepprs a try, Marz! We’re glad our insoles are giving you a secure fit along with the comfort and support your feet need. -Emily

Response from StepprsSep 30, 2026

Hi Jennifer, I'm really sorry to hear you never received your order. I understand how frustrating that must be. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the inconvenience. Thank you for bringing this to our attention. -Emily