StepprsReviews of stepprs.com

Response from StepprsSep 30, 2026

Hi Julie, I'm really sorry to hear the insoles didn't work for you and that you've had trouble getting a response regarding your refund. I understand how frustrating that must be, especially when you were hoping they would help with your discomfort. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into your refund request? Again, I sincerely apologize for the frustration and inconvenience you've experienced. We appreciate you bringing this to our attention and will take your experience into consideration as we continue improving our service. -Emily

Response from StepprsSep 30, 2026

Hi Kirk, Thanks for sharing this! We’re glad you decided to give Stepprs a try and that the fit and arch support have been working well for you. It’s great to hear you’re enjoying the massage feel too, especially with those 8–11 hour workdays. We appreciate you taking the time to share your first week with us. Thanks for choosing Stepprs, Kirk! We’re happy our insoles are giving your feet the comfort and support they need through those long days. -Emily

Response from StepprsSep 30, 2026

Hi Betty, I'm sorry to hear you're still waiting for your money back. I understand how frustrating that can be, especially when you've only just started getting in touch with the team about your order. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize for the inconvenience, Betty. We'll take your experience into consideration as we continue working to improve our service. -Emily

Response from StepprsSep 30, 2026

Hi John, I'm sorry to hear you felt the messaging around the product was misleading. We understand how important it is for our customers to feel that the information they're given is clear and straightforward. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can better understand your experience? Again, I apologize for the frustration. We appreciate you sharing your feedback and will take it into consideration as we continue improving. -Emily

Response from StepprsSep 30, 2026

Hi WJ, I'm sorry to hear you weren't able to use our insoles alongside your custom orthotics. I understand how disappointing that can be when you were hoping they would work together. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize that they weren't a good fit for your needs. We appreciate you sharing your experience and will take your feedback into consideration. -Emily

Response from StepprsSep 30, 2026

Hi St.Lest, Thanks for the 5-star review! We’re glad you had a quick response and that we could help without keeping you waiting. We appreciate you taking a moment to share this. Thanks for choosing Stepprs, and we’re happy to give you the service and support you deserve. -Emily

Response from StepprsSep 30, 2026

Hi Jeremy, Thanks for sharing your experience! We’re glad we could make the exchange process simple and get everything handled quickly for you. It’s great that you were happy with how we handled the situation, and we hope keeping the insoles works out well for you. We appreciate you choosing Stepprs, Jeremy. We’re glad to provide the kind of service that makes the whole experience easier, along with comfort your feet can enjoy. -Emily

Response from StepprsSep 29, 2026

Hi Mark, Thank you for sharing your experience! We’re really glad you found Stepprs after trying so many different shoes and insoles. Spending long hours on concrete can be tough on your feet, so it means a lot to hear that our insoles have made such a positive difference for you. We appreciate you trusting Stepprs and sharing this with others. We’re happy to be giving your feet the extra comfort and support they need through those long workdays. Thanks again for the 5 stars, Mark! We’re grateful to be part of your daily routine. -Emily