Gwen M.
There is too much arch support for my…
There is too much arch support for my feet. Trying to return my order and it is difficult to return. Emailed the company and received an email back asking for more details why. The return is taking over 24 hrs for response each time. Still waiting for instructions for return.
Response from StepprsOct 11, 2025
Hi Gwen, Thank you for sharing your experience. I’m really sorry to hear the arch support felt too high for your feet and that the return process has been slow and frustrating. You shouldn’t have to wait days between replies just to get clear return instructions, that’s on us, and I completely understand your disappointment. Please email us again at [email protected] with your order details and mention “Trustpilot – Gwen” so our team can prioritise your case and get your return sorted right away. We’ll make sure it’s handled quickly and smoothly from here. – The Stepprs Team