StepprsReviews of stepprs.com

Response from StepprsOct 11, 2025

Hi Jeffrey, Thanks for your feedback. I’m really sorry to hear the insoles didn’t give you enough padding and that your feet still hurt after a long day, especially since you were hoping these would be the most supportive pair you’ve had. Everyone’s comfort needs are different, and it sounds like these didn’t provide the cushioning level that works best for you. Please reach out to us at [email protected] with your order details so we can help you with a return or refund under our 90-day money-back guarantee. We want to make sure you’re not left disappointed. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Irvin, Thank you for sharing your experience in such detail. I’m sorry to hear that your Stepprs feel uneven and that the thinner foam under the ball of your foot is creating extra pressure rather than relief. That’s definitely not how they should feel, and it sounds like your pair may not have been made to our usual quality standard. Please email us at [email protected] with your order details and mention “Trustpilot – Irvin.” We’ll be happy to send you a replacement pair so you can get the proper comfort and balance you were expecting. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Sylvain, Thanks so much for your honest review, I really appreciate you giving Stepprs a try. I’m glad you found them comfortable at first, but I’m sorry they didn’t give you the level of support you need for pronation, especially during long chef shifts. That kind of feedback really helps us keep improving our design and support levels. Please email us at [email protected] with the subject line “Trustpilot – Sylvain”, and we’ll be happy to help you out, whether that’s a refund or advice on a setup that could work better for your feet. Thank you again for sharing your experience, it means a lot. – The Stepprs Team