SteloReviews of stelo.com

I ordered a Stelo subscription for my father to try out the sensor, but unfortunately the device stopped working properly partway through the first cycle. Because of this, I canceled the subscription before the next shipment was even sent. Despite the product failure and my prompt cancellation, I was still charged for a second shipment — with no advance notification of the renewal. When I contacted support, they were completely inflexible, stating that all sales are final and they could not issue a refund or stop the shipment, even though it hadn’t left the warehouse. I was hoping Stelo would stand behind their product and show some understanding given that the device didn’t work and the subscription was canceled in good faith. Instead, I was met with a scripted response and no attempt at resolution beyond connecting me with tech support — for a product I no longer want. I’m disappointed in the lack of customer care and transparency. Be aware that once you're charged, there’s no recourse — even if the product fails or you cancel before the next item ships.

No customer service. Last lot/shipment i received will not pair and there is no product complaint line just an AI Bot thet is less than useful. So I'm out almost $300 for defective product. Canceled the subscription. They are good when they work but they fail often and the Quality Control appears to be non-existent.

The sensors mostly work. Sometimes they quit a day or two early but mostly I get the 15 days. The problem is their customer service and their software. I’m tired of their runaround and being treated like a moron. First zero order, then two, now I’m back to zero. AND they claim I have two accounts with the SAME email! How does that work? Like I said, a software problem.

There is zero customer service when an issue arises. I do NOT recommend this company.

The readings from the Dexacom did not match the readings from the glucometer. There were many interruptions when it would not connect to my phone. Also be careful when you have the subscription. It says it is a 3 month subscription but they renew after 87 days which I did not realize. I canceled before 90 days were up but I am still going to be stuck with another 3 month supply; I did find a customer service number and called, the lady told me that somewhere on the website it does say it's 87 days which I had not seen when I signed up, my fault. But they would not cancel my order even though it had not been shipped yet!

Pros: When the sensor(s) worked, they were fairly accurate compared to finger stick. The app is basic but gave me the info I needed to watch for spikes and track food. Paired with Apple Health and Carb Manager apps. Cons: Reliability is not good. Two failed sensors and one application where filament did not embed. Customer service is through a bot - but approval for replacements was nearly immediate. Then the shipping wait - 5 days on average. That is NOT acceptable for someone with out of control hyperglycemia trying to manage glucose and learn. Overall: Had Stelo sensors been more reliable and the shipping for replacements been expedited, the system would have been good. After the last sensor failed 2 days after application, I switched to Libre Lingo.

When they work, they're great. I have been using them for about 7 months and have observed an increasing fail rate. Either they lose connection temporarily, permanently, or session ends early now about 50% of the time for me. The last three meters stopped working 4 days in, 8 days in and 5 days in respectively. To Dexcom's credit, they have replaced all but one of the failed meters. At this point, though I love Stelo when they work, I think I am going to try Lingo. Today's failed meter has me considering completely parting ways with this product.

I have tried 2 different Stelo monitors and especially towards the end of the their life with 5 or so days left it always lost connection. It would go hours before connecting. Luckily I don't have diabetes but I would be very concerned using this product if I did. I haven't been able to get a reading for 12 hours.