StauerReviews of stauer.com

NEVER sign up for this company's mailing list. They will bombard you with multiple mailings per week and will not remove you even if you request it multiple times.

I called today to buy my husband a watch for his 85th birthday. I had a 75 dollar coupon but the watch was 149.00. Well no deal unless I bought another prime membership. We are in our 80's how much can we use at this point in our lives. Well I thought for a dollar difference they would have my back. She tried to sell me all kinds of deals when I said that's all I want she then told me if I want a 29.00 dollar watch she would be happy to order one. You can keep that loud mouth I will never buy another thing from Stauer

Embarassing! Received a gift from my mother-in-law that was not my taste. I wanted to discreetly exchange it for another piece of jewelry. After sending it in and not hearing anything, I called Stauer. So what did they do? They sent the exchanged item to the gift giver instead of to me. When I challenged the Customer Service representative about this policy, she stood by it and said that is the way it works. Why would I order a gift for someone from Stauer if they couldn't exchange it discreetly. Please reconsider this silly policy.

over the years, I have bought a fair amount from this outfit, tried their membership plan for a year and my most recent order will put them at the bottom of sellers I will use. They charged me for insurance and just short of 20 bucks for shipping a 1 pound package... nuts to that in the future. some of the past orders really fall short from the picture presented and that is disappointing.

Was never a jewelry company until a few days ago. It’s fake cheap crap. They mark down as if it’s been long high priced and you’re getting a deal. But in reality it’s worth less than the $12 it’s “marked down” to. Though it was not pre priced higher because it was never pre valued higher. Deceptive. Item never comes. Sells bird feeders to weird non relevant items. Now decides it’s a jeweler. Funny. Avoid avoid avoid

Worst company wait time & packaging! Waited almost 6 weeks for a hummingbird feeder for my wife’s main Christmas gift. It came Dec 19th and the feeders were shattered beyond belief with no damage done to the box. I’d give them a 0 if I could. Trust me and don’t bother going through the headaches with this place. Ridiculous

Survival kit: Good deal! Ordered 5 for gifts. 1st one the watch didn't work, came apart. 2nd one watch came apart and light inop. 3,4,5, work ok, so far. Sent 1st one back 1st week. No response or refund. Would return others but return only within 30 days, otherwise "store credit", (thanks but no thanks). Oh well ...SO! The day after I wrote the above ,a replacement, which all worked, arrived. Oh well (again)

I ordered a watch from Stauer. After 3 weeks it still hadn't shipped so I called to cancel the order. I was placed on hold for over an hour twice and never got to speak to anyone. I sent 3 emails to cancel my order and never received a response. Four days after my last cancelation notice I received an email stating that my item has been shipped. Now I have to send the item back and wait 4-5 weeks for a refund. Terrible customer service. Do yourself a favor and order from a more reputable company.