StauerReviews of stauer.com

They are selling an australian pearls necklace and earings. I bought one for $99 but they are not real pearls, they are plastic made. The advertisement is misleading.

The products are very cheaply made. Even with incredible deep discounts the price doesn’t match the value and far exceeds it. I am returning my order and hoping that they refund in a timely manner. If not, I will dispute the charge with my credit card company and file a compliant with the BBB.

High pressure sales tactics and persistent spam marketing emails made my purchase a regrettable decision. I repeatedly requested to be removed from their subscriber lists to no avail. Absolutely awful experience!!

I purchased a ring on sale for $59 -- which turned into an $88 purchase after taxes and fees, such as / insurance / shipping / handling / handling and shipping and more handling / more shipping / buyer portion of the employee who filled the order that day / other fees we charge because naive' customers mindlessly pay them / secondary insurance / etc. My wife didn't like the ring so I returned it the next day, within Stauer's stated 30-day return guarantee. The "refund" was credited about a month later: $47. Doing the math, I paid $70 for NOTHING: no ring . . . no product . . . nothing. Stauer made $70 on the transaction -- without my actually receiving ANYTHING, other than being serviced for $70 by Stauer. We now receive the Statuer catalogue -- more junk mail to immediately throw away.

bought a watch from stauer and it died in 6 months. this was a manual wind watch and I will NEVER buy a watch here again

They claim items are worth much more than the charge, but when I received my items they did not appear to be worth as much as they said. Also they charge outrageous shipping and insurance fees. It takes a long time to receive any refunds for returns and again charge large fees for shipping on returns. I will not be purchasing again from this company.

Calling customer service is a bad joke. The recording says to submit online...no customer service line in the contact information at bottom of page. Will dispute through charge card. Do not use this company is my advice.

They don't honor their contracts or take the time to commit to long term planning for success.