StauerReviews of stauer.com

I used to be impressed with Stauer and planned to purchase a ring from them. Between the time I spent waiting on the phone to one of your representatives and an extensive amount of questioning about the ring purchase, I became very discouraged with the approach you use. I do not plan to deal with your company again. Your representatives need to be trained better!! I received a call from Billie, a customer service supervisor, to address my experience with Stauer. She was very helpful and I went ahead and ordered a ring. I do appreciate the way she handled my original experience.

Received my watch and it was packed with care. Absolutely a beautiful watch and works great.

Easy process

The company can improve its relationship with its customers by not carpet-bombing them with catalogs after the sale has been made. I have repeatedly requested my name and address be removed from their mailing list -- all to no avail, Stauer's excuse is they need at least 3 months to do this Well, it's been more than 3 months and the catalogs continue to arrive on an almost daily basis. What is it that Stauer's trying to prove at this point is beyond me. Never have I seen such hidebound stubbornness on the part of a reputable company. If you read this and agree with me please chime in. Maybe they will get the message

I have 3 different Stauer Watches & I love all of them!!!

No problem with the product!! LOVE my Eagle Eyes sunglasses and happy to find them in the catalog. However, I paid over $80 for a $39 purchase!! It was $19.99 to ship an item that doesn't weigh 2 ounces. They shove tons of advertising in the envelope that nobody wants, adds weight. They also pressure you into buying insurance on your purchase. Won't be back.

I was gifted the 1920s Retrograde Watch last year. I had my doubts about it, as I usually don't wear quartz watches. But it works on your favor here. It's reasonably accurate without a sweep second hand and fun to watch at 1159 to 1200.

So I was going through an old box of my stuff and came across my old graduation present. I was really excited getting my Stauer Magnificat at the end of 2007. I wore it for a couple of months and the day hand separated from the peg and fell into the bezzle. I stopped wearing it so the loose hand wouldn't get caught up in the other hands and cause the watch to jam or break. I attempted taking it to a couple of jewelers who advertised watch repair. They all refused to touch a Stauer even though I would have been satisfied just getting it open to get the loose hand out of it. Sadly there is zero opportunity to fix these. I wish I had done the research to find that not only was it limited to a 30 day warranty, but that no one...including Stauer...will do ANY repair of them if there is an issue. Sadly I wasted the money of my family who got together to buy me a nice present. To be fair the minute I picked it up from sitting in the box it began to tick away again...but without the ability to get the loose date hand out I would forever be waiting for it to jam and completely break.