StauerReviews of stauer.com

Watches are of poor quality, I returned the item and two months later still waiting for my refund. Terrible customer service, Would not recommend at all.

Ordered a watch at 129.99 plus 6.99 postage. The parcel was left outside in a recycle bin! It required NO signature, no for 6.99 I would expect a signature to be required. On opening, the presentation box was un glued. I could never give this for a Christmas present. I phoned customer service, & the lady was very pleasant. I am returning now I have the code & will be buying from elsewhere (different make obvs). They said my return postage would be refunded, I await to see after reading other reviews. Why is it we STILL buy over the internet without checking the company out. Shame on us I suppose!

Platinum Membership (which cost me $50) is a ripoff. I became a Platinum Stauer member because of the offer of four $50 off coupons with Platinum membership. Most of the items I am interested in are listed in the catalog at an inflated price with "special" discounts frequently offered. These special offer discounts are usually worth the same as the $50 coupons I got for Platinum membership. When you click on an item to put it in the online cart you are given just one discount code entry. The special offer discount code entry is worth just as much as the membership discount card, so you gain nothing from having the membership discount card. The resultant cost of the item is the same as without platinum membership. The coupons are worthless as is Platinum membership.

After waiting over 23 days for items I purchased. Four phone calls later I gave up on receiving the items. The last conversation I had, via the telephone, with Stauer, I received rude, customer service by a representative, I am intentionally leaving out her name, that seemed not to care about my issue. On the bright side, fortunately as a result of less than satisfying customer service from their phone rep. I will be saving money, and no longer purchase or, recommend this company. All catalogs will go from my mail box into the trash. Thank You Stauer! P.S. I attempted twice to contact Stauer via the link they provided in an email to provide my feedback but their link did not work...HMM? Hopefully they have a recording of my phone call to them to improve future customer service. Or perhaps reading the negative and positive reviews management can make recommendations for improvement.

Purchased a so called expensive watch from stauer looked like it came out of a cornflakes box. It was cheap looking supposed to be £199.99 wouldn't give £10 for it. Leather strap was made of plastic very light extremely disappointed. The watch was called the Night Shift more like the Night s#it lol. Don't bother and save money and time not ordering there watches. You will only send it back like I did. Dear sir or madam please stop sending your magazine's I'm not interested in your tat!

They sell jewelry and watches online. Their web site is slow and not set up well. Provides misleading information. You can't have a different "bill to" and "ship to" addresses, or the system gets confused and the order is cancelled! They also say they don't sell your email address, but thedo sell your mailing address.. On top of all that, their customer service is rude and poorly trained. As soon as I said I had a problem, they offered to just cancel the $600 order.. Go figure.