StauerReviews of stauer.com

The advertising is deceptive. For example, a cultured-pearl necklace was advertised as FREE (their caps), with only shipping and postage. The shipping and postage are too high. But you get a coupon that covers the S&P. Good, but then when the actual billing comes, there's a twelve dollar insurance charge. I just checked: This is not listed on the ad. Also, I was asked if I wanted to be a platinum member. I had to ask what it cost. The pitch did not indicate that there was any cost, but it turns out it is over a hundred dollars a year (expressed in the way we normally say one dollar and , i.e., with-out the word hundred). The products I've gotten have been of mixed quality: fair to very nice.

over the years, I have bought a fair amount from this outfit, tried their membership plan for a year and my most recent order will put them at the bottom of sellers I will use. They charged me for insurance and just short of 20 bucks for shipping a 1 pound package... nuts to that in the future. some of the past orders really fall short from the picture presented and that is disappointing.

Be sure you want the jewelry. They are making SO MUCH MONEY ON SHIPPING, RETURNS AND INSURANCE that’s it’s wrong. $19.95 to ship less than 1 lb. of jewelry. I need to return a necklace and they deduct $12.50 from my account when I paid $29 for the necklace. And they charged $ 4.75 for insurance that I never knew anything about. The jewelry is very reasonably priced because they are making a FORTUNE on these charges. It’s insane. My jewelry was 72% of the total bill. The other 28% was shipping, insurance and tax.

I couldn't tell the dimensions of the pendant from the order form, and was disappointed that it was so small. I was ordering the cross for my son, but ended up giving it to my wife as the size was more appropriate for her.

I sent a question to customer service but still have had no response.

I placed an order the day I received Stauer's brochure. A few days later I checked shipping status. That is when I discovered my item was "out of stock" and had been back ordered. I contacted Customer Service and learned my order would be available in six to eight weeks. Notice that I contacted Stauer, they did not contact me. Stauer took my payment knowing they did not have my purchase in stock then seemed to annoyed when I started asking questions. Stauer mostly sells better quality "costume" jewelry. Many gemstones are man made and often set in plated metal. Their manufactured diamond is "Diamond Aura" which has received mixed customer reviews. Be aware that Stauer's brochure ads can be photographically misleading, making some jewelry appear larger than in reality and often listing carat weight rather than physical dimensions of pendants and earrings. Stauer seems a good alternative if you can't afford the real thing, but know that as "costume" jewelry, the value will mostly be sentimental.