StauerReviews of stauer.com

This is a long review, but hang with me, as this scumbag company deserves no additional orders from anyone. I purchased 12 Christmas gifts in November of 2024. 4 of them were notified to me as being backordered about 1 week before Christmas. To this day I have not received any further notifications on the backorders, and no refunds. But it gets better. in March I called them and asked about the backorders and to get a refund. They told me, "or you're lucky, we just received these items in our warehouse and we're shipping them out to you." Guess what. No shipment (it's now June 18). No further notifications. They still have my money. What a bunch of lying weasels. Don't order anything from this lying company.

Placed an order with Stauer on 5/31/2025. Was sent email on 6/3 and 6/12 saying they are waiting for parts. My issue is now I am getting bombarded with emails trying to "sell me the store". Why would I buy more of their products when they can't get the thing I originally purchased?

Ordered 4-23, company said shipped 4-24. Did not receive. Contacted company 3-4 weeks later. Rep said holdup by post office., but would be shipped next day. Did not receive. Contacted by email twice since their call-back system was unresponsive. Still no delivery.

Been shopping with Stauer for 20-25 yrs...never have I experienced such poor product packaging (to save USPS shipping cost) and horrible refund policy!! "4-6 weeks"! I ordered a simple jewelry ensemble: necklace, bracelet, matching earrings. It was sent in a bubble wrap flimsy envelope and arrived crushed! Sent back to Stauer. Told them it needs a BOX so won't arrive damaged. They sent it a 2nd time SAME WAY and arrived damaged again! Sent back. 3rd time sent, in a box, "disappeared" in USPS for 3 weeks. 4th time ordered it again and paid $30 to expedite shipment for a birthday party. It arrived the Monday AFTER the Sat. party. But the 3rd magically arrived as well. Sent back #4 for a $143.62 refund which Customer Service told me "due to all the issues you experienced, with this order, we're expediting your refund". 3 weeks later -- still no "expedited" refund -- argued with Customer Service representative who refused a supervisor AND questioned whether I sent it back or not (when, it was already notated in computer records it was received and the USPS tracking number confirmed it!). I will never, ever, shop with Stauer again. This was unacceptable from the get-go...from trying to send a delicate jewelry set in a bubble envelope TWICE that was crushed by USPS and their slow processing of refunds unnecessarily. For all those glowing Stauer reviews, let my experience provide you with what CAN and HAS happened to me. Unacceptable.

My wife used to buy occasional poor grade tat from this company. She passed away 7 years ago no matter how many times I return or explain she is no longer here ,Still they send they're catalogues to my home. Now they have eventually stopped using her name and now put the occupier.. Don't buy anything from them or give your address to this bunch of crooks.

Second try to get my rings that I ordered 21/2 months ago. They are paid in full, I don't understand why it is taking so long! Stauer offered 3 items for $99 I ordered 3 items for $99 WHERE ARE MY ITEMS? Terri Jordan, Port Orange, Fl.

On April 8th 2025 a place of order. I pay it with my credit card everything was smooth I have no problem with my credit card and today is April 22nd 2025. When I went to check the status of my order, they cancelled my order without letting me know. I emailed them and they said within two business days they would reply back to me, but they never replied to me and instead they ignored me three times. So I took myself and I went to a different jewellery store and I got my cross. They never said that my order was backorder in the beginning when I placed the order, they lost while I gained.

Takes months to make a refund and getting in contact with support is impossible. Avoid them at all costs. Scam business and company.