StauerReviews of stauer.com

BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Horrible company.............BEWARE!!!!!!!!!!!!!!

I bought a turquoise bracelet from Stauer. It wasn't even Sterling silver and the turquoise was plastic! Garbage jewelry. Wasn't worth $5.00. Don't buy anything from them!!!

Bought a diamond tennis bracelet from them and a month later it fell apart. They want 12.50 to send it back for replacement. Junk. Don’t waste your money or time.

Took my watch, after two years, for a new battery, but it fell to pieces and was unable to be repaired. Not what you would expect from a reasonably priced Produce.

Poor delivery services...15 days and NO sign of my watch. CSRs have no clues exactly where it is. Won't refund or send another watch...Disappointing...

About four years ago, my husband ordered a necklace/earring set for me and ended up with a yearly membership fee of $100 per year that he never asked for. We are not heavy duty jewelry buyers and definitely don't need this membership. Nonetheless, a $100 membership has been tacked onto our credit card every year since then. Fast forward, four years later, and my husband asked me what to get for my birthday. I really didn't want much but Stauer had ONE item that I thought would be nice and relatively inexpensive with the yearly "coupons" we receive with the unwanted membership (but have never used) that were about to expire. Lo and behold, this transaction ended up with yet ANOTHER $100 "membership upgrade" added to the original membership fee that was never asked for and we have been paying every year for four years. Every transaction with this company has been psychologically painful and unexpectedly expensive. I thought we could at least recoup something from the ongoing, unwanted, Stauer membership and get some kind of bargain to offset the fours years worth of membership fees. But now, we have an additional "upgraded membership" charge. It's really a shame that they use such low-level, forced upsell tactics because their jewelry products seem to be okay, mid-grade products. But every transaction has brought unwanted upsells with that ridiculous membership that we never wanted and rarely use. I actually like the few pieces we have bought; however, that slight enjoyment is tainted with the memory that dealing with this company is like dealing with scammers. You will end up bait-and-switched with things you never planned on buying. The icing on the cake is that they will carpet-bomb you with many letters/catalogues every week. It's such a waste. It makes me ill just thinking about it.

Love their unique watches. Great products for a very fair price.

I went to go get a watch about over a year ago and when I ordered one they started sending me a multitude of emails and messages constantly so I had to block them. Once I did a couple weeks past and I started getting thick pieces of paper in the mail of their catalogs offing a bunch of discount codes which tells me if they’re constantly having discount codes sent to you pretty much everytime you go to your mail box then it’s a bad product which it was and I didn’t like the quality at all. Then when I did some digging I was able to opt my address out their mailing service (which I never went into in the first place) and they stopped for a couple months only for them to start sending them again!! Very sketchy because a truly good and well known jewelry company wouldn’t do this and it screams cheap wanting to get rid of the items they can’t sell by putting discount after discount. Very annoying how I came for one time piece and now I get messages and catalogs in the mail constantly. Very disappointed.