WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
369 approved reviews, newest moderated first
Walter L.
Great shipping experience. My only concern is that the syringe needle bends too easily
Response from WillowAug 1, 2025
Hi Walter, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Kg
Very easy process. The price is a little higher than a few other places. I chose this one because I wouldn’t have qualified with my BMI. I only want to lose about 10-13 lbs. I’ve been losing and gaining same 3-4 over and over for a year.
Response from WillowJul 31, 2025
You just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Danielle
$900 wasted for literally nothing. They don’t tell you that you have to ramp up in the first 2 months. So by the 3rd month you’re already out $900 and you’re still hoping maybe this dose will work. Nope. I experienced zero appetite suppression and no weight loss. I tried to ask the “doctor” what was up but they gave me a canned response.
Response from WillowJul 30, 2025
Hi Danielle, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Kara F.
Gave it almost 3 months with sublingual tablets. Don’t trust the “achieve your weight loss goals without the needles”. I did not lose a single pound. No appetite suppression, nothing. The doctor even admitted that the pills are not as effective. $900 for nothing.
Response from WillowJul 29, 2025
Hi Kara, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Jameelah C.
I’ve had nothing but a positive experience with Willow. All inquiries have been addressed very promptly from customer service and my Dr. My medication has been delivered when expected as well. Highly recommend.
Response from WillowJul 28, 2025
Hi Jameelah, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
customer
Nothing but problems. The pharmacy decided to not include my full address on shipping label(which I provided during account setup). After days of emails back and forth with Willow Support, I ended up having to go pickup package from FedEx. Customer Support claimed the address was corrected with FedEx which was not the case. I’ve now realized that the label from pharmacy says pills are dark purple and round. The pills I received are white. Sent note to doctor and have been waiting for well over 24 hours for someone to confirm if I received the correct pills. Seems that should be a priority. If what they sent are not what I was prescribed. Overall extremely disappointing experience.
Response from WillowJul 23, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
D.
I agree that it's easy to get a prescription here. However, the wrong dosage was sent to me and it took weeks of nearly daily messaging back and forth with the doctor, customer service, and the pharmacy to settle it. Actually, it wasn't until I said I was going to file a complaint with the Better Business Bureau that they immediately refunded me.
Response from WillowJul 22, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Lisa G.
Willow is attentive to me needs. I appreciate the professionalism and friendliness of all the Willow staff. Thank you!
Response from WillowJul 15, 2025
Hi Lisa, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!