WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
369 approved reviews, newest moderated first
Sheila H.
I have received great customer service, support and communication.
Response from WillowAug 7, 2025
Hi Sheila, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Finley
Okay, let’s be real—I did NOT expect this to work as well as it does! I was fully prepared for another ‘meh’ experience with weight loss medication, but wow, Willow really delivered. I’m 18 lbs down, and I swear I didn’t even try that hard! I used to be that person who thought about food 24/7, and now? I just eat when I’m hungry and move on with my day. It’s weird (in the best way). Plus, their patient dashboard is ridiculously easy to use, which is great because I am NOT tech-savvy.
Response from WillowAug 6, 2025
Hi Finley, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Alexander P.
Willow is a total game-changer! I have tried EVERYTHING to lose weight—calorie counting, keto, fasting—but nothing ever stuck. With Willow, I finally feel like I’ve found something sustainable. I’m down 22 lbs in just a few months, and I don’t feel deprived at all. The medication completely quieted my food noise, and I’m making better choices without even thinking about it. Plus, the Willow community is so encouraging—I love having people who actually understand my journey!
Response from WillowAug 4, 2025
Hi Alexander, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Katherine
I wasn’t sure about trying weight loss medication at first, but I’m so glad I gave Willow a shot. The semaglutide injections are super easy to use, and they’ve helped me shed 30 lbs over four months. What I love most is that it doesn’t feel like I’m on a ‘diet.’ I eat normal portions, feel satisfied, and I’m losing weight at a steady, healthy pace. Plus, the shipping process is smooth, and my medication always arrives cold and well-packaged. It’s been a great experience from start to finish.
Response from WillowAug 3, 2025
Hi Katherine, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Mary O.
I have nothing but wonderful things to say about my experience using Willow! My Dr. responds immediately to questions and requests, shipping was very fast and the Customer Service was excellent.
Response from WillowAug 3, 2025
Hi Mary, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Miz. R.
Decided to try GLP1s to help with those extra pounds and always being hungry. Tried pills first without success. No loss of hunger, but no nausea either. Just bloating. I was offered alternatives and will be trying injections soon. My Satisfaction is with the responsiveness of the team and excellent customer service and communications.
Response from WillowAug 3, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Unhappy C.
Funny how the ratings are either 1 star or 5 star. When this happens, you know the company is cramming 5 stars into the mix. Tried for 2 months and got ZERO results - nothing. And I've used other providers so I know what the results should be. I reached out and asked for a refund only to be met with .... ZERO, dead silence. I filed a complaint with my credit card company and the BBB. This company is a joke.
Response from WillowAug 1, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Lisa K.
It has been a safe and easy process with Willow. The doctor checks in with me and makes adjustments. The medicine comes easily through the mail with simple to follow videos. I have had great results. Highly recommend.
Response from WillowAug 1, 2025
Hi Lisa, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!