ktmarx
Worst experience in any dispensary I've…
Worst experience in any dispensary I've ever visited in any state! I'm STUCK with them because I live north shore. My last two orders have been an utter disaster and both have cost me time and money without so much as a "sorry for OUR screw up." Last order was put back into stock and re-sold, so when i went to pick up (which should take 3 minutes total) i ended up at the store for an hour reselecting new products (that cost more), pulling money from the atm instead of the direct pay, that cost an extra $5 and lost an hour of work for product that i did not want. (because they sold what I had originally purchased.). This week... I ordered delivery. TWO Confirmation emails. The last of which was at 2pm today saying i would receive my delivery before 5pm. I waited. I told a meeting i'd be late... I waited. It never came. I called. It will be delivered "next week". And somehow she tried to blame ME. I didn't order during the right times. I'm sorry. Your website took my order. You confirmed it. You sent another email saying my order was pulled and would be delivered. HOW WOULD I KNOW IT WAS GOING TO BE DELIVERED NEXT WEEK WHEN YOU SAID TODAY BEFORE 5? HORRIBLE! TERRIBLE! AWFUL customer service. I will drive across the lake before you get one more of my hard earned pennies!
Response from WillowOct 24, 2026
We’re sorry to hear about your experience and understand your concerns. We’d like to better understand your experience so we can assist you. Trustpilot will send you a request for additional details- please respond when you can. You can also reach out to our support team at [email protected]. We appreciate your cooperation and look forward to helping you.




