WillowReviews of startwillow.com

Customer and delivery service is great. I am not happy with the effectivenss of the pills.

Took much longer than expected and promoted to get the initial shipment. Expected some type of communication or follow up but it’s been over 2 wks and nothing. Hope it is y like this rest of my treatment.

Recently, I was not charge ahead due to my card issue for a refill. I reached out to customer service to get my refill ordered and immediately within 2 hours, an agent reached out to charge me. However, I had concerns about the delay order message posted on the website about the timeline or estimated delivery. I have now received the tracking for my medication. I’d like to note that customer service could be more responsive and there should be more status update on the progress of the medication. Update: I have received tracking number for my order and it is arriving over night. Overall, shipping is very fast but could improve on the customer service.

I really wish I would have seen these reviews before throwing away hundreds of dollars. I too, am now stuck in limbo waiting on my script and from what I’m seeing this seems to be right on brand for this company. This was my first month and the doctor had sent my script in on April 1st and I received the “ready to ship” on the 5th and the injection guide on the 8th. I figured it would probably take 10 days to receive the items or at the very least tracking information but Ive received nothing (today marks 10 days). I have reached out to support but so far no response. I’ll add that I understand being backed up and I understand that these things take time to ship. However, as a first time patient it makes me pump the breaks on moving forward because if you can’t even send the medication in a timely fashion the first time, why would I think it would be handled any different the next month? You’re setting the tone for how this experience is going to go and from reading all these reviews it seems to be a common problem with this company. Perhaps don’t take on so many patients if you can’t handle the influx. I’m teetering on canceling and going with another company at this point. I’ll update my review once I get a resolution Edit: Even though willow has commented a response, I’ve already emailed their support days ago about this. They have not responded to it. I’m canceling and disputing the charge as I’ve found another company who literally just approved and shipped my script same day!! I heard good things about another company and tried to wait for a response from willows support team to at least maybe come to a resolution and solve this, but I never did. So I moved forward with a different company and the same day I signed up and got started I was notified by UPS of a package coming and then the company sent me tracking next morning. It will be delivered MONDAY!! That’s how you do it, Willow please take note. If you can’t ship out within the timeframe you have put on your website, then update your information so people don’t sign up under false pretenses! For new comers just DONT!! Don’t throw your money away as they’re not shipping out meds and obviously not being upfront to their customers. For those still waiting… I’d cancel immediately and go with another company like I did. What a waste!! Edited one last time for conclusion. They emailed me back yesterday (4/16) apologizing and refunded me while still sending my script. I got the tracking right after they emailed me so I do appreciate them making it right. For those not knowing how to cancel, it’s right on your dashboard. You can easily cancel on your end on your profile after logging in. No need to try and track down the company to cancel it, you can easily do it yourself. The pharmacy is having issues fulfilling peoples scripts so if you plan to stay just know for this month of March at least, it will take longer than two weeks to get it. It seems they’re certainly overwhelmed and hopefully they can smooth out the hiccups for their customers. Best of luck to everyone. I’ll update my stars from one to 3 since they did finally respond to my email, refunded me, and still made sure I got my script shipped out. I do appreciate that!

Another update: I received my package on 4/18. Updated the stars to reflect. I received it 14 days after being billed. Update: they responded to my messages after I posted. They said they are experiencing a high number of orders, and had to change pharmacies due to new regulations, and that my package should be shipped very soon. The doctor said the prescription would be filled either today or tomorrow. I appreciate the response and looking forward to receiving. I will happily add stars when that happens. My payment was processed on 3/30, received regular updates the next few days that my prescription was ready to be shipped, then nothing. The last email was 7 days ago. I have sent several messages since asking where the package is and heard absolutely nothing. Tomorrow it will be 2 weeks since I completed the paperwork, and 10 business days since my payment was processed. You cannot get through to anyone and it’s scary because hundreds of dollars are on the line.

UPDATE: I received email on 4/10, apologizing delay because of high inquiries. Even though I recieved ‘my medicine is ready’ notification, they said it is still being processes at the pharmacy. It was prescribed on 3/29 and they knew about it. Since I received responce, I raise my rate from 2 starts to 3 and continue to update it here if I recieve my med or not. I hope there will be no payment issue since its been 2 weeks and auto refill date is coming soon. ———————— After reading reddit reviews, I decided go with willow. Sign up was easy. Questions were pretty straight forward but once I sumbited everything, disaster started. I got ‘my med is ready to ship out’ on 4/2. I got another email saying my med is almost there with injection instructions but there was no tracking number. After that, I sent chat through their website. No answer. Next day I sent email via their help@willow but no answer. Its been 3 days no answer what so ever. So now I am leaving this review, hope someone will contact me about where my med at now. Otherwise I will contact my bank to report scam/ fraud charge of $399. I dont understand why just simple question/answer takes such a long, stressful way. I will update and willing to raise stars base on how they will handle this issues. Also may be keep my subscription with them if they resolve it timely manner.

The set up process was pretty straightforward forward. I set up my account per the instructions uploaded my id paid for my order and that was that. Easy peasy…. Until I noticed I didn’t get any kind of email order confirmation. Panic set in and so I reached out to a willow rep the only option available… through chat! This is so frustrating but I managed to get assistance from someone and my account for some reason appears to be set up and the history shows I was approved and the order was placed. However I never got the email confirming it. I let them know I’ve looked through my email and received nothing. So IT is now looking into it. Well… it gets better. So, Willow sends me the shipping details.. well it never arrived on the expected date so I called UPS and now the package has been lost 😞. I’ve requested to have them send out another shipment. Fingers crossed that I actually get it. Stay tuned…