Anonymous
Something is wrong in the willow system…
Something is wrong in the willow system with regard to my account. I received an email today that my prescription order has been sent but my Willow dr had incorrect information about my dose so I'm imagining I am once again getting the wrong dose. I need to be increased. I've been on this dose for months and stopped losing weight 2 months ago. Why am I paying 299 for the wrong dose? I have sent this email to my dr as well. I would like someone to communicate that they see the problem with my account and are fixing it. ASAP. I have a friend who started Willow a week or 2 after me (upon my recommendation) and we both were interested in losing about 15-17 lbs. she's now on a dose that is over 4 times higher than mine. Willow, are you listening to this? Please someone reach out to me. I gave a 2 star rating rather than 0 because the first few months were amazing . I lost 10lbs in 12 weeks. Perfect! Please help me become a happy customer again Willow.
Response from WillowAug 11, 2026
We’re sorry to hear about the issues you’ve experienced with your account and prescription, and we understand how frustrating this situation must be. We’d like to better understand your experience so we can assist you. Trustpilot will send you a request for additional details- please respond when you can. You can also reach out to our support team at [email protected]. We appreciate your cooperation and look forward to helping you.




