WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
369 approved reviews, newest moderated first
Kristine
Ran into a small issue with my prescription refill and I received a very quick and thorough reply from support!
Response from WillowNov 24, 2025
Hi Kristine, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Christine C.
It is fake - I hate to say it but I have had gpl1 theirs is 100% not real its placebo - no reduction in craving and gain weight back - So sad I had hope
Response from WillowNov 24, 2025
Hi Margaret, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Gayle K.
Very quick responses to my questions. I was looking to lose 10 pounds for cosmetic reasons, I’m not obese. Good product. I had to request increases to my dosage to curb my hunger but after a few months I got there.
Response from WillowNov 17, 2025
Hi Gayle, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Chelsea S.
Highly recommend Willow! I've had a very positive experience with this company. My doctor is helpful and quick to respond. Shipping has been on time every month. I had one issue at the very beginning where I was missing one of the tablets prescribed - the client services team quickly responded and had the pharmacy send it to me within days.
Response from WillowNov 14, 2025
Hi Chelsea, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
d K.
I have had to contact Willow for a shipment concern (that was not their fault). The Care Team responded quickly and assisted me in tracking down my deliver. I then had to readjust the next shipment and once again, the Team was responsive and efficient is addressing my concerns. I am thrilled with this company and looking forward to my success story.
Response from WillowNov 5, 2025
Thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Lisa N.
I have not started a treatment with Willow yet. I have many questions and so far my experience has been great. Mallory literally responds within minutes. She has been patient with me as I have continued to have more questions. I have heard so many good things about Semaglutides, I do not need to lose a lot of weight, but I want to get to my pre-menopause weight. And I hear there are many other benefits of GLP-1's. If I make the decision to try them, I am definitely using Willow. I cannot say enough about how great Mallory has been to work with so far.
Response from WillowNov 3, 2025
Hi Lisa, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Greta W.
Not impressed at all. When you do the initial screening they have you chose between pills or injections. What they don't tell you is that the pils are significantly less effective than the shots. Only after 3 months of not working, they recommend shots. WHY go through all that time and $$$ to end up at the beginning. I am guessing they make A LOT more money off the pills over the shots. *** You can note the response from Willow but you can also read hundreds of people who had the same experiences I did. If they really cared about the consumer experience they would change the way that they do business
Response from WillowNov 3, 2025
Hi Greta, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Marcia S.
Willow is very professional & I have confidence in this company. Very accessible & kind.
Response from WillowNov 3, 2025
Hi Marcia, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!