WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
369 approved reviews, newest moderated first
Tiffany V.
Their customer service is truly the best. Thank you.
Response from WillowDec 29, 2025
Hi Tiffany, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Danielle
Mallory was wonderful in helping with a shipment issue. She was proactive and also extremely thorough in her follow-up.
Response from WillowDec 28, 2025
Hi Danielle, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
MK
I was not informed by their team that the medication concentration had changed. As a result, I injected more than twice the recommended dose and became very ill, ultimately fainting. This led to significant medical bills and a canceled prepaid vacation. For this reason, I would not use this service again or recommend it to others. Medications like this can make you extremely sick when they are not managed by a physician you see in person. There is a reason the FDA does not recommend compounded medications obtained through telehealth clinics.
Response from WillowDec 18, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Customer
Great customer service and excellent communication. Quick to respond and resolve any concerns/questions. I had to delay my shipment due to travels and they quickly resolved so I would not miss a delivery. thank you to the Willow team.
Response from WillowDec 12, 2025
Thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Romy H.
I’ve had such a great experience from start to finish. The customer service is outstanding (thanks Mallory) and every question I had for the doctor or the team was answered quickly and with real care. Thanks to their support, I’ve reached my goal and finally lost the weight I couldn’t lose on my own. I highly recommend them to anyone on a similar journey!
Response from WillowDec 8, 2025
Hi Romy, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Lindsey E.
Just started, but I know from previous glp1 compared to whatever I’m putting in my body that this isn’t close to comparable. How can I cancel?
Response from WillowDec 1, 2025
Hi Lindsey, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Leah
Amelia went out of her way to solve an issue I was having. She was communicating as soon as she was informed. I really appreciate her help.
Response from WillowNov 27, 2025
Hi Leah, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
PATRICIA
Willow’s customer service is excellent. I can always be assured of a quick and informative response to my questions and concerns. Today’s experience further enforced my belief. Bravo
Response from WillowNov 25, 2025
Hi Patricia, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!