WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
369 approved reviews, newest moderated first
SCOTT C.
Everyone I dealt with was very helpful and wanted to make sure I got taken care of.
Response from WillowOct 20, 2025
Hi Scott, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Kristen L.
I’ve had a great experience with the product. Also Drs and customer service team have been super helpful!
Response from WillowOct 15, 2025
Hi Kristen, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Lisa
Quick response to my text and answers to my question.
Response from WillowOct 14, 2025
Hi Lisa, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Jo B.
If you are looking for a company that will fully support you in your weight loss journey—look no further. The doctors are amazing and responsive as is the customer service support. Just for reference, I started in November 2024 and have lost 25 pounds—slow and steady! I started at 137 pounds and the doctor has managed my progress perfectly without anything drastic. Look no further ❤️
Response from WillowOct 7, 2025
Hi Jo, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
CK
The doctor was very responsive and knowledgeable with all of my questions. Quck shipping and easy instructions.
Response from WillowOct 6, 2025
You just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
D. H.
Since starting Willow , I’ve had to travel for work some , and they are more than helpful with my schedule on processing and shipping. everyone I’ve encountered from my assigned Dr, to the customer service representatives have been very very helpful. I feel like I am helped in a timely manner here even though you dont just pick up the phone and call ALL the communications with the staff have been pretty smooth through email and chat. I can really trust them to help with whatever I need. I will be sticking with them through the duration of my weight loss journey! Thanks Willow ❤️
Response from WillowOct 3, 2025
Hi D., thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Steg T.
So just want you all to know that they are having privacy issues. My information has been leaked and used by scammers who called telling me that Willow had changed their procedures and I needed to give them my credit card number (which I of course didn't). They had my personal information, including the medication I was on prescribed by Willow!
Response from WillowOct 1, 2025
Hi Steg, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Rosanne
So easy and comprehensive. The healthcare staff is informed and helpful.
Response from WillowSep 30, 2025
Hi Rosanne, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.