WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
369 approved reviews, newest moderated first
Grayson
Lost 15lb was so easy! Customer service is incredible and my doctor is very attentive.
Response from WillowMay 29, 2026
Hi Grayson, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Theresa S.
I had an issue with my order. It was taking care of immediately to my satisfaction. I had three follow up emails from customer service to make sure that there was nothing else I needed. Def recommend this company!
Response from WillowMay 13, 2026
Hi Theresa, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Margie R.
Very quick to respond and resolve my issue. Exceptional customer service.
Response from WillowMay 11, 2026
Hi Margie, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Auntie01
Super easy and fast response to customer service question.
Response from WillowMay 11, 2026
You just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Mishele B.
Easy to connect with a human. Customer service was quick and helpful.
Response from WillowMay 8, 2026
Hi Mishele, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
William F.
I ordered a item from Willpows, still not received it, ordered it March, kept saying waiting to go through inspection, then telling me to contact post office, I believe its a scam, does not take this long to receive a package
Response from WillowApr 27, 2026
Hi William, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Heather
Wonderful customer service
Response from WillowApr 23, 2026
Hi Heather, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Launa
The Dr's and representatives were always there to answer questions or offer help so quickly. Was a truely amazing experience!
Response from WillowApr 20, 2026
Hi Launa, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!