WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
369 approved reviews, newest moderated first
Alicia Van A.
Easy to use service, helpful and responsive doctor. Excellent shipping process and speed. Extremely helpful customer service team Highly recommend!
Response from WillowJun 25, 2026
Hi Alicia, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
bartlesonbjgmail.com
I live in Hawaii and assumed that shipping would be a problem, but not with Willow- its like clockwork. I've never had a problem and get plenty of messages about when the product is being shipped and where it is, etc. The packaging is excellent and can withstand our warm/hot weather if I can't get to the package fast enough. The most important customer service excellence issue is Willow's rapid response to clients' questions and concerns. While I'm sure they have many clients, I sense that my concerns are addressed immediately and professionally as if I'm their only one! Good job, Willow! I hope that with future price cuts on GLPs, some type of discounts may be offered to customers. Thanks, Thanks
Response from WillowJun 24, 2026
Thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Miss Claudine N.
Great communication, the reason why i did not gave five stars is because of the pricing it’s a high, overall my experience was great.
Response from WillowJun 18, 2026
Hi Claudine, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Linda
I love Willow how easy it is with the process. The one thing I don’t love is the price. It is expensive.
Response from WillowJun 17, 2026
Hi Linda, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Karel
I'm very satisfied with this program. The doctors, pharmacy, and support staff are always very responsive. Even though all contact is virtual, it is clear that they have an open file specifically for me, just like any walk-in clinic or pharmacy. I had an excellent result with the prescription semaglutide injections. I'm so glad Willow made this treatment program available. I lost 22 pounds, which took me from the top of my height/weight chart to the bottom, which is where I am most comfortable.
Response from WillowJun 16, 2026
Hi Karel, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Alexis
I’ve lost nearly 30 lbs! I feel a lot healthier and more confident. I have never had any issues receiving my doses or communicating with the provider about any changes or side effects. I feel that it’s well worth the price.
Response from WillowJun 16, 2026
Hi Alexis, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
amy
Everything about my willow experience thus far has been very positive. I think a company like willow is really needed in the GLP-1 space and I am so glad I found them.
Response from WillowJun 15, 2026
Hi Amy, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Akh
Worked well, knowledgeable staff, lost about 20 lbs!
Response from WillowJun 13, 2026
Thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.