Starluck FlowersWe go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Starluck Flowers (starluckflowers.com) has 823 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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roxanne L.
I would give it a zero if it were an option. Same story as most of the others. Took my order and my money and then cancelled my order promising a refund. Never received a refund after several attempts to contact them.
Melissa B.
If I could give zero stars I would. I ordered flowers for a friend who suffered a loss in their family. The transaction went through but the flowers were never delivered. I called to see what happened and they were very rude to me, saying the transaction was declined. I told them I saw the charge pending on my account and received a confirmation email. They told me I needed to call my bank and hung up on me. I called back and the same thing happened again, I got hung up on. This is a scam, highly do not recommend. Edit after seeing the reply from the business. The refund was not processed until after I posted negative online reviews and went to the BBB. If the "flowers" were the problem, why was I not contacted to tell me the delivery would be delayed or asked to pick another bouquet? And why then did two customer service representatives tell me the order wasn't delivered due to my credit card declining? This response is bogus and further confirms that this company is a scam and unreliable.
Response from Starluck FlowersOct 22, 2025
Hi Melissa! Your refund was placed within our refund policy timeline and actually rather quickly. Please keep in mind that weekends don’t count so the weekend, I believe, made it seem a bit longer for you. On the other hand I sincerely apologize for the conduct of our customer service agents! I’ll review who you spoke to and will absolutely hold them accountable for hanging up the phone on you. The blue colors on the bouquet were the problem as we could not find the blue which was the most integral part of this bouquet so we cancelled your order.
Consumer
I ordered $80 flowers to be delivered to a friend in the hospital. They were never delivered….i recieved a cancels order- refund pending.
Austin Perry C.
This is a SCAM. I had a terrible experience with this flower delivery company. After speaking with a representative who guaranteed my order would be delivered, my order was canceled at the last minute—with no explanation. To make things worse, I was charged $70 and have yet to receive a refund. When I called customer service to resolve the issue, I was put on hold forever and never got any real help. Now I have no choice but to dispute the charge with my credit card company. This was incredibly disappointing, and I cannot recommend this service. Trust is important, and this company has lost mine.
Response from Starluck FlowersOct 25, 2025
Hello! I am currently looking into your frustrating experience. I want to let you know that here at Starluck we care so much for every customer and we are sorry for your experience. I’d like to also let you know that I’ll get to the bottom of it so that it never happens again. We are grateful that you have chosen to leave this review so that we can improve our service! I’ve checked and your refund was issued. Please message me privately for your next order and I will make sure we will gain your trust back! Thank you so much!
Bryan
they took my money canceled my order refused to give me my money back avoid like the plague
Elizabeth D.
Efficient. Prompt
Dion H.
Very easy and simple to order. Great customer service as well!
Rosalinda L.
I inquired about my delivery order. Customer service called me back right away to confirm delivery time. He then spoke with the driver and let me know that the delivery is right on schedule. Will wait for delivery to update about the flowers.
