Starluck FlowersReviews of starluckflowers.com

Helpful that I was able to talk to someone on the phone!

The customer service agent was phenomenal, very cordial and polite!

Placed a flower order that was canceled by the company. Was promised a refund and never received it. This company is a SCAM! Edit: Finally after threatening to call the FBI and BBB for credit card fraud I was finally issued my refund. If this is a legitimate company they need work to be sure they are able to fulfill the order before charging your card and issue timely refunds. Also pay attention to these reviews, all of the "unprompted reviews" are negative and prompted reviews are positive. Seems like the company is falsely inflating their rating.

Scam site. Accepted my order for funeral flowers. Charged my credit card $150 immediately. Next day canceled my order with no explanation given. 14 days later, still no refund. Called them and it sounded like an Indian call center. they said wait longer. Disputing the charge with Visa. Update: I can confirm that I was finally given a refund, on the fourteenth day of the original order. I had already received a credit from Visa. Obviously, writing this review and contacting Visa prompted them to act. I highly doubt I would have received a refund otherwise. A few comments about their reply to my review - 1) if delivery was impossible to Richfield, Utah, why accept the order? Your site said “we specialize in last minute deliveries in all of Richfield” in bold red letters. 2) why does it take 14 days to refund a non-order? There is no reason not to give our money back if the order is canceled. It is basically instantaneous with Visa. 3) why charge a credit card before you are certain you can fill the order. Their website lists an address in Las Vegas. I drove by and it is not a florist shop. They are not listed with the Nevada Secretary of State and do not show up on a business license search of Clark county, Nevada by name or at that address. Maybe others have better luck than I had but I am skeptical of the five star ratings on this site. They have a one star rating with the better business bureau. Nearly all 130 plus comments say the same thing as my experience - canceled order and no refund. You shouldn’t have to call them for action, dispute it with Visa or file negative reviews to get money back.

I ordered same day delivery flowers and gave my payment info. Several minutes later, after charging my card, they cancelled my order and said they could not provide service. They advised me my refund was issued. It’s been three weeks and still no refund. I checked with Starluck and she was “looking into it “. I’ve turned it into my credit card company to handle.

If there was a lower rating I would have given it!!! Robertha could not fill the order for our 61st anniversary and said she would refund our money. THAT WAS 10 DAYS AGO! So when I wrote her today she said SHE WAS WORKING ON IT. I don't believe her. I contacted my credit card company and they helped with a fraud report

I ordered flowers, said they would be delivered that day, then 10 minutes later, said they couldn't be delivered. Said they would refund my 70.00 . Never received my money. These guys are pieces of shit

They cancelled my order September 19th and still haven’t refunded my money and I’ve emailed them and called them multiple times and everytime is the same s***