Starluck FlowersReviews of starluckflowers.com

They canceled my order. It’s been a month and they haven’t refund my money. 100% Scam

I ordered flowers for October 16th. I was notified the next morning that they could not be delivered and that I would be receiving a full refund. I have sent additional correspondance regarding this refund, which has still not been issued (almost 1 month later). Would not recommend.

Please be aware ! They will charge your payment t method right away send you a confirmation and might not be able to fulfill your order. Mine was canceled 15 mins later no explanation why. When I called I was transfered and transferred. Come to find out they dont fulfill the orders they find local shops in the area you wanted and tey amd get them to do the order for the price they charged the customer . I ended up having to reorder with a local shop directly amd still dont have a refund back

Great customer service and easy to use platform!

Ordered flowers on 10/01/2025. Received an email that afternoon stating that the order was canceled on 10/02/2025. Card was charged later that evening anyway. Email stated an issue would be issued within 5-10 days. Emails received on 7 different times from Robertha Kiley stating she would personally process the refund. It is now 11/12/2025 and still no refund. A long record of this activity....wish I had of known the scam practices before I ordered. These are examples of the runaround replies I've gotten over the course of 5+ weeks and counting: "I’m sorry for the inconvenience you’ve faced. We’re working to address your concerns quickly. I’m personally handling your refund to make sure it’s processed as soon as possible. We also regret not meeting your expectations and are taking steps to improve our services based on your feedback. We apologize for the cancellation of your order due to delivery issues. We’re looking into this to prevent it from happening again. Thank you for your patience. If you have more questions or need help, please contact our customer service team. We’re here to assist you. Hello Ricky, Thank you for letting us know about the issue. I’m sorry for the delay with your refund. I’m working on it and will make sure your money is returned as soon as possible. Thanks for your patience. If you have any more questions or need help, just let me know. Dear Ricky, Thanks for letting us know about this issue. We’re taking care of it right away. We appreciate your patience. Sorry for any trouble this has caused. If you have any more questions or need help"

The worst possible service ever!! Don’t use them cancelled my order and wouldn’t refund me for 3 weeks! The most joke of a customer service too. If you want your money back you need to be aggressive with them.

Customer service called and made sure my delivery time was acceptable and guaranteed my delivery will be beautiful and on time.

Wonderful service!