Starluck FlowersReviews of starluckflowers.com

Patrick called to clear up my message on the order. Very dilligent

Scam .. had to cancel my credit card and report fraud

Seems like a very nice company and kind

Ordered flowers for birthday but they did not arrive nor did they contact to say that it had been canceled because allegally it was outside your service area which was a metro area. Allegedly will get my money back in the middle of next week but I'll see you a bunch of reviews saying that people have a hard time getting their money back this is not a real company they are probably Brookering Leads and if they cannot find nobody to do the deal you was stuck looking crazy. Would not recommend especially the same day service

I ordered flowers for my sister who lost her mom and lives in Texas. I immediately received a confirmation email and was charged for my purchase. A few minutes later I received another email stating that my order was cancelled and a refund was being issued. The email stated that I would receive my refund in 1-10 business days. On day 12 I emailed the company and stated that a refund had not been issued and that I would be writing a complaint to the better business bureau about my experience. My email was escalated to “Roberta” who seemed to want to rectify the situation and assured me that she personally issued my refund and that at the latest it would take 48 hours for me to receive it. It’s been five days since she said that and now I can’t get any response. 26 days since I placed my order and was charged for the order they never fulfilled. This has been a horrible experience and I would never refer anyone to make a purchase from this company.

Scam......I wish I would have done my research about this before I placed my $86.58 order just like the other reviews my order was confirmed they took the money out and it immediately got cancelled with email saying 3 to 5 days for refund my order was on 2/11 it's now 3/24 I called today and the response was it'll be a few more days before I get my refund and I'll get a email with my receipt places like this is why I trust no one

While I will not order from this company again, I am updating the review to say I did receive my refund this morning after 10 days. It took multiple emails to the company but they did follow through. And as far as customer service goes they were very helpful. I wont give them 5 stars because it was a headache but I upgraded to 3 stars. DO NOT ORDER FROM THIS COMPANY!!! You will not get the flowers or your money back!!! Seems they like to prey on people who are trying to make sick friends smile. I have emailed multiple times and still no refund. I am out $70. Disgusted by all of it.

Like everyone else here, the day after ordering, they emailed they had canceled and would issue credit. I found hundreds of stories saying they were scammers. Contacted CC, US fraud department, and Better Business Bureau. Took 2 weeks to get refunds. DO NOT USE THIS FLORIST.