Starluck FlowersWe go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Starluck Flowers (starluckflowers.com) has 823 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Cindy W.
I never even got to ordering the flowers. The customer service was so rude from the moment they answered the phone. I would never, ever, ever order from them. I imagine that their floral arrangements are as ugly as they are!
PJ M.
Upon ordering flowers to be delivered, they immediately said that they are unable to deliver it and that I'll get a refund. After 3 phone calls and a month later, still no refund. Each time they said they'll start the refund. Never came.
Jennifer F.
These people scammed me!! Flowers that were supposed to be for a loved one who passed away!! Despicable!!
Response from Starluck FlowersApr 10, 2026
Hi Jennifer, I am deeply sorry to hear about your loss. We’d like to clarify that your order is confirmed and scheduled for delivery on April 13th, as originally requested. We are tracking this closely to ensure your flowers arrive on time. If you have any questions before then, feel free to reach out to us directly. Best, Robertha Kiley Customer Service Manager
KEN
This local business offers great products, service and most of all a great price with free delivery. The manager even called me to confirm the order and delivery. I will use them again. 4/24/26 - after reading other reviews it appears this may not be a local business in Flagstaff but, my experience was pleasant and as stated initially.
Mary P.
Starrluck flowers took an order for FUNERAL flowers from me, took the money from my bank and then cancelled the order. The flowers were not there for the funeral but I was out the money. It would seem they impersonate themselves as a local florist but actually are based in New York. I DID receive my money back but only after I called and complained again. To all the wonderful people in Tappahannock. VA - this is not your local florist (even though they listed a local address)! Very bad experience!
Lachetta J.
I ordered flowers because this company cancelled the order that my mom had placed over a week before for my daughter's grandmothers funeral and when we got there the flowers were not there and she was very upset about it. It says that that they deliver same day and they took my order and my money and I received an email that they had cancelled my order and refunded my money that I still have not gotten back. This has been an incredibly horrible experience and I would hate for anyone else to experience what our family went through.
Jessica M.
Do not order from Star Luck Flowers. I ordered flowers for a friend, within 1 hour I had an email from Star Luck saying they canceled my order. No explanation. 10 business days later I still have no refund
Response from Starluck FlowersApr 15, 2026
Hello Jessica! I have verified that your refund was fully processed on our end and is showing as successful in our system! I’ve gone ahead and pushed it through once more just to be absolutely certain the funds are on their way to you. Please take a look at your bank statement for “Starluck Flowers.” If it hasn't appeared quite yet, it should show up very soon depending on your bank's specific processing times! The reason your order for the How Sweet It Is bouquet was cancelled is that our local partner florist unfortunately couldn't fulfill the delivery due to a sudden shortage. I am always here if you have any other questions for me!
Chantene De H.
This company took my order, charged my card and canceled my order without calling me. I found out on the day the delivery was supposed to happen! I DO NOT RECOMMEND this fraudulent florist! Now, I have to wait and see if my account was reimbursed for the charges. I tried calling directly and no one answered, all I got was recorded music. I will be contacting the Better Business Bureau both in Ventura and Las Vegas, NV!
Response from Starluck FlowersApr 15, 2026
Hellooo Chantene! I have verified your refund on our end and it is showing as fully processed in our system! I’ve even gone ahead and pushed that refund through once more just to be 100% certain the funds are heading back to your account. Please take a look at your bank statement for “Starluck Flowers.” It might take a little time to appear depending on your bank's specific processing speed, but the money is definitely on its way! The reason for the cancellation was that our local partner florist was unfortunately out of stock of the exotic purple orchids and the bamboo stalks required for the Zen Artistry arrangement. Since we couldn't fulfill the order exactly as pictured, we had to cancel it. Feel free to reach out if I can assist with anything further!
