Starluck FlowersReviews of starluckflowers.com

Great job , wasn’t ordered flowers

Unfortunately I never received my order from Starluck Flowers servicing Middletown NY. I ordered 2 floral arrangements to be delivered to the Hospital (Garnet Health) in Middletown and was sent an email saying the orders were received and were being filled for delivery. I also checked and saw that I was charged for both arrangements on my credit card. I tried to track the delivery of my order but the link never worked. I had not heard from my friend that she received the flower arrangements so I called the phone number on Starluck Flowers website. I was told my ordered had been cancelled since they can't delivery to the address I provided and I was sent an email yesterday stating that fact. I told the woman I never received a cancellation email for either order and my credit card was charged the full amount for both arrangements. She told me that a refund was already issued, which I was angry about even being charged in the first place if you are not going to deliver and cancel my order. I also told her I found it hard to believe they couldn't deliver flowers to a hospital and that it should be stated as such on their website. After I hung the phone I was issued an email stating my orders were cancelled. I was very disappointed as my friend should have received well wishes from us as she was recovering in the hospital and I didn't get them to her. I am very disappointed in how this was handled. Don't believe the 5 star reviews they boast about on their website. My suggestion: DO NOT USE THIS COMPANY!! I am still waiting for my refund.

I had to give it one star to write a review. This is the worst experience I've ever had with any retailer in my life. Ordered, but not delivered and cancelled without my knowledge. No notification. Buy a handful of flowers at your local grocery store. . .it will be much better than this.

Easy to order. Great confirmation cal back. Great service.

Great experience! Patrick personally called me and verified all the information and was very helpful. He was great and very kind. Even knew about the Northern Neck. Would highly recommend them for all your flower needs

Absolutely horrible experience. Stay far away from this company. They canceled my order and still haven’t refunded my money. I’ve sent countless emails back and forth, and all I’ve gotten are excuses, delays, and absolutely no resolution. It’s ridiculous that I have to chase a company just to get back money that should have been refunded the moment they canceled my order. I’ve never dealt with such unprofessional customer service. Based on my experience, this company should not be in business. They have no problem taking your money, but when it’s time to give it back, they suddenly disappear. Do yourself a favor and don’t use this company. I wish I had read reviews before ordering because I never would have given them my business. This has been one of the most frustrating online shopping experiences I’ve ever had.

Concern and interest from the florist that all is taken care of well and appropriately. Definitely recommend.

They were very conscience to get everything correct, even called me back for more information! FREE DELIVERY!!!