Carrie
Patrick
Patrick, the man on the phone, was very kind and helpful. I placed my order on line and goofed it up a little bit. He called and got it all straightened out. I would use them again

We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Starluck Flowers (starluckflowers.com) has 823 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Carrie
Patrick, the man on the phone, was very kind and helpful. I placed my order on line and goofed it up a little bit. He called and got it all straightened out. I would use them again
Melinda Dolan C.
Great service great prices! Will use them again.
Dan M.
Called me to double check the accuracy of the entire order. Much appreciated!
Rhonda F.
Customer service.
Monica B.
Do not use this company. Its a scam operation. They will take your money, cancel your order almost immediately, state they processed a refund, then never process it. Shop local or use FTD. Dont make the mistake I made.
Response from Starluck FlowersJul 20, 2026
Dear Monica, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,
Lisa A.
I ordered flowers from StarLuck Flowers on May 6, 2026 at 3:00pm, after asking if they can deliver to a specific location. 30 minutes later, I got an email cancelling my order. They said they could not deliver to my location. I paid $48.70 for that order. I have called them 11 times, and sent two emails as directed. It is July 9th and I’m still trying to get my refund! These people are definitely scam artists. Save your time and money. Find another company to deliver your flowers. Respectfully submitted. Lisa A.
Response from Starluck FlowersJul 20, 2026
Dear Lisa, We would like to clear up what occurred with your Pretty Please order. This purchase had to be voided because the delivery destination exceeded the physical service zone covered by our local shop. Our standard rule for out-of-range orders is to void the transaction right away. To verify that this transaction is completely finalized on all networks and to avoid system holds, our team has manually re-pushed your refund through our processor. Your bank will reflect the returned funds according to their standard posting schedule. Best regards,
chris R.
I ordered from Starluck Flowers because they are a local florist, and I am glad I did. They were very patient with me and I went through various arrangements to order and gave me suggestions as to what would work best. And then when I called back to change the order, they were still just as patient and kind. I have no doubt the flowers will be baautiful!
Leighann M.
I did an online purchase for flowers on 6/15 to be delivered to a friend. Contact my friend that evening to see if she received. She did not. So the following day I called them and I was told that they didn’t receive their flower delivery. They did not even call me to tell me this but they charged my credit card on the 15th. I was told I would receive a refund in the next couple of days. Called again on 19th, the refund was never made but he (Matthew) would personally do it that day. On the 22nd I called back and was told by Matthew I would have it in a couple of days, never received. This happened 2 more times. It is now July 8 and I still haven’t received. They took my monies right after I placed order but still to date no refund. Matthew was no help and didn’t seem apologetic at all.
Response from Starluck FlowersJul 10, 2026
Dear Leighann, We would like to address your concerns regarding the cancellation and pending refund for your Spring Has Sprung Mixed Basket. This order had to be canceled because the local flower shop in charge of fulfillment lacked the necessary items to replicate the arrangement safely without compromising its design and quality. Our platform is designed to process and release refunds automatically the moment a cancellation occurs. To guarantee your transaction is cleared perfectly and to ensure there are no technical interferences delaying your funds, we have just manually pushed your refund through our system once again. The funds will reappear in your account balance in accordance with standard financial processing windows. Best regards,