Cristie E.
Flowers Shouldnt Cause so Much PAIN
I ordered from Starluck after my dad died. When I placed the order online, a man called me to confirm and made fun of me saying "only women order flowers for themselves." I was in a very sad place so I ignored it but when the order arrived, it was the entirely wrong bouquet (I had ordered one with a keepsake pitcher to remind me of dad) AND it was very wilty and brownish. I asked the delivery lady to please take them back and ask the florist to call. They did. And BADGERED me about letting them resend it until I finally said I want a refund and hung up in TEARS. I checked my bank a few days later and...surprise!...no refund...no flowers. After checking online this seems standard operating procedure for this company. I have had to go through additional hassle to request my bank reverse charges (which they are) in my time of grief. I BEG YOU, for your own sake, please, don't order flowers from here. If you decide to, PLEASE, review the BBB and their complaints which are pretty epic across the web. I am betting there will be a Class action lawsuit before too much longer, since it seems this company steals professionally (at least that is what I gather from their reviews).
Response from Starluck FlowersJul 31, 2026
Dear Cristie, We would like to clarify the facts surrounding your Pour On The Lavender Bouquet order. Our records confirm that the arrangement was successfully prepared using fresh, high-quality stems and delivered to your specified address on schedule. Because fresh flowers are subject to seasonal availability, minor flower or container substitutions are standard industry practice to ensure the freshest possible blooms are sent. Upon delivery, the driver was requested to take the arrangement back as it was refused at the door. Although our local partner florist charged us in full for the completed design and delivery attempt, we still processed a full refund to your account to prioritize customer satisfaction. Please allow standard banking timelines for your credit card issuer to reflect the credited balance. Best regards,