Ed M.
Service provided until corrections were made.
When originally ordered lift could not be successfully installed due to manufacturing problems. Stannah installed two temporary lifts. This provides a safety factor for us. Greatly appreciated.

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Ed M.
When originally ordered lift could not be successfully installed due to manufacturing problems. Stannah installed two temporary lifts. This provides a safety factor for us. Greatly appreciated.
Allan
It took two trips, almost two weeks apart, to get it installed and working. We would have been waiting even longer had we not called our salesman who moved up the second visit.
Response from Stannah Stairlifts USAJan 13, 2025
Hello Allan, Thank you for your feedback. We’re truly sorry for the delays you experienced during the installation process. This isn’t the standard of service we aim to provide. We’re glad your salesman could help expedite the second visit, but we regret that it took extra effort on your part to get things moving. Please know we’re taking your comments seriously and will use them to improve our service in the future. If there’s anything else we can do to assist, please don’t hesitate to let us know. Thank you for choosing Stannah! Sincerely, The Stannah Team
customer
Stannah was patient while waiting for me to make a decision. Once the decision was made, They scheduled the install for a time that was convenient for me and my family. The install went smoothly and the demo was educational and informational.
Brigitte
Excellent customer service (communications, scheduling, advice on product, prompt installation) and good products (easily operated and safe)
Helen Kilian W.
Will was very pleasant, informative, did not rush the sale. He is sincere Sean worked quietly, quickly and neatly during install and answered all our questions professionally
Anne
Michelle was great and informative. Installer was skilled and helpful.
John
Installation was well done and timely. Stairlift works as presented and allows a safer transition between floors. While not a particularly exciting mode of transport, the system works as advertised. Thank you, John Hammond
Tony M.
The sales process was very easy, and I never felt under pressure. The pricing and quality of the chair lift were excellent, and the installation was very professional and quick.